Customer Portal Operations Support - Taiwan

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:
Tainan,TWN

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Role Summary

The Customer Portal Operations Support role provides day‑to‑day operational support for Customer Portal, with a focus on regional enablement, training, content readiness, and customer adoption. This role supports both internal stakeholders and customers, assists with CIP (Continuous Improvement Program) implementation, and ensures high‑quality, localized portal content through coordination of translations and documentation updates.

This position plays a key role in strengthening customer experience and operational consistency across the region.

Key Responsibilities

Customer Portal Operations & Administration

• Provide operational and administrative support for Customer Portal
• Assist with user access requests, content updates, and routine portal maintenance activities
• Support alignment with defined governance, processes, and escalation paths
• Partner with global portal operations to ensure consistency and best practices

• Support and deliver local internal training for Customer Portal
• Assist with customer training sessions for the Customer Portal, as needed
• Help prepare training materials, demos, and reference documentation in alignment with source materials
• Ensure consistency with source materials regarding messaging and content
• Support onboarding of new users

• Support CIP implementation activities related to the Customer Portal
• Assist with rollout coordination, communications, and tracking
• Work with cross‑functional teams to ensure CIP content is accurate and customer‑ready
• Help identify and escalate portal‑related gaps or improvement opportunities

• Coordinate and support translations for:
  • Training materials
  • Marketing content
  • CIP‑related documents
• Review translated content for completeness, accuracy and alignment with source material
• Partner with regional and global teams to ensure localized content meets quality standards

• Work closely with FSO, Sales, GIS, GCC, Training, Marketing, and Product teams
• Support communication between regional teams, GCC, and global portal stakeholders
• Communicate field and customer feedback from GCC and regional teams to improve portal usability, adoption, and customer experience back to Customer Portal Owner

• Bachelor's degree or equivalent work experience
• Strong organizational and coordination skills
• Ability to support multiple initiatives and priorities simultaneously
• Clear written and verbal communication skills
• Comfort working with web platforms, tools, and documentation systems
• Experience supporting training or customer enablement is a plus
• Experience working in a multinational or cross‑regional environment preferred
• Ability to work independently while following defined processes and governance

• Fluent in English
• Mandarin or local language fluency preferred (for training, translation, and customer support)

• Detail‑oriented with a strong focus on quality
• Collaborative and service‑oriented mindset
• Willingness to learn and grow with evolving platform capabilities
• Comfortable interacting with both internal stakeholders and customers
• Strong sense of ownership and accountability