WPC FPPO Partner Performance

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most hardworking and creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team.

Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve processes to create awesome experiences for our Apple Card and Apple Cash customers. You'll help us define our future vision, build operational capabilities, and drive operational excellence. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams.

The ideal candidate is passionate about the customer experience, curious, loves solving complex problems, has strong inter-personal skills and can collaborate internally and externally in a fast paced, ambiguous environment.

Description

Partner with external teams to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality)

Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap

Define support strategy and experience for new features, enhancements and new policies

Evolve servicing location and automation strategy to help customers in a fast and efficient way

Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams

Preferred Qualifications

Experience in the Financial services industry, retail banking, servicing operations management, and vendor management experience

Experience working in contact centers

Proficiency using Apple tools (Keynotes and Numbers) for presenting and analytics

MBA or a relevant post graduate degree

Minimum Qualifications

10+ years of professional experience required.

Bachelors in Business, Finance, Engineering or a related field required.

Experienced presenter, comfortable presenting to senior leaders and large audiences

Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment

Ability to collaborate with different teams (internal and externally) with a proven track record of influencing without authority

Analytical and creative problem solver with a can-do attitude and flexibility to accommodate evolving business needs

Demonstrated ability to learn quickly and achieve results in a new space