Worldwide Service Demand Product Planner, AppleCare
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Apple is looking for dynamic, highly motivated Service Demand Product Planners for our Worldwide Service Supply Chain Operations group. World class operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers. The WW Service Demand Product Planner plays a critical role in ensuring operational and financial success for the organization. You will be a member of the Service Supply Chain Operations team, challenged to scale at the pace of the company's overall growth and complexity.
Description
The Service Demand Product Planner will develop, communicate, and refine service demand plans that cover current week to 10 years of service across over 100 countries for a current or future product line. Product line assignments will be made at the time of hire in any of Apple's multi-billion dollar businesses, including iPhone, iPad, Mac, Watch and Accessories.","responsibilities":"Forecast worldwide service product demand considering product quality, customer behavior and product sell through. Generate weekly short-term and long-term demand plans that meet Apple's customer satisfaction goals and financial objectives. Evaluate risks. Plan and implement contingency plans to mitigate.
Analyze service material consumption on a weekly basis to identify significant trends and adjust to meet an ever-evolving demand landscape. Find opportunities and drive partner groups to appropriate action.
Coordinate closely with regional supply planning teams to ensure plans meet customer needs. Coordinate with AppleCare Business Development and Service Readiness Operations to set service launch quantities of new product introductions and to ensure smooth product transitions.
Coordinate with Service Readiness and Product Quality Teams to incorporate engineering information in service demand projections and initiate actions based on emerging trends or anomalies.
Blend data science-based statistical projections and collaboration-driven cross-functional business insights while projecting demand for sustaining and NPI programs for the short term (1 year) and long term (up to 10 years) horizon.
Partner with the global service procurement teams to plan for Whole units and repair parts, ensure continuity of supply, and minimize material excess or obsolescence during product transitions and supply constraints.
Present product demand updates and recommended actions to Operations and Finance executive management team on a regular basis.
Identify improvement opportunities in the product planning process, marshal resources, and drive projects to completion.
Preferred Qualifications
You combine exceptional analytical capabilities, business savvy and leadership skills.
You can exert tactful influence in a matrixed organization, be a strong team player and communicator.
Ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working with numbers.
You should be comfortable presenting to executive management.
MBA, master's degree in a related field, or equivalent work experience, is desired.
Prior experience in product planning, forecasting, production control, inventory management, or production/manufacturing operations is a plus.
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Minimum Qualifications
5+ years of relevant experience.
Bachelor's degree in supply chain, analytics, business, engineering or related field.
Prior experience in fields that demand complex quantitative analysis such as supply chain, data analytics, finance or consulting.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
Apple accepts applications to this posting on an ongoing basis.
"},"localeLanguage":{"en_US":"English - US"},"postingDate":"2026-03-10T20:16:29.316+00:00"},"postLocation-SFMETRO":{"postingSupplementFooter":{"displayOrder":1,"content":"At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $113,600 and $214,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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