Website Support Specialist, G&A Solutions Engineering (GSE)
Apple's Portal Platforms group creates some of the most broadly-used web platforms at Apple. We're seeking a Website Support Specialist to support users and tenants of our large-scale, internal web publishing platform. This role combines technical customer support expertise with visual design acumen to help our customers maximize their platform experience through direct support, training, and design guidance.
Description
In this role, you'll be the trusted advisor and enabler for content teams across Apple. You'll partner with website admins, content editors, and designers to unlock the full potential of our web publishing platform, helping them from onboarding to launch and beyond.
","responsibilities":"Empower teams to succeed by designing and delivering tailored onboarding experiences that set new users up for confident, independent platform use
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Coach through partnership by offering both 1-on-1 guidance and group training sessions that build capability and confidence
Drive success for our users by hosting regular support office hours where you solve problems, identify patterns, and celebrate wins
Amplify user voices by listening closely to teams' needs and translating their feedback into actionable product and engineering requirements that shape our platform roadmap
Champion platform adoption by becoming the go-to resource and thought partner for teams navigating their publishing journey
Preferred Qualifications
3+ years of customer success, technical account management, or client services experience
Experience with content management systems, website builders, or similar platforms
Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar applications
Experience creating customer-facing documentation, knowledge base articles, or video tutorials
Familiarity with HTML, CSS, or basic web development concepts
Track record of managing customer onboarding programs or adoption initiatives
Minimum Qualifications
3+ years of experience in direct customer-facing roles providing technical support or client services
Proven track record of developing and delivering user training programs, workshops, or educational content
Demonstrated visual design experience with a portfolio showcasing web and interface design work
While a degree is not mandatory, the candidate must possess job related work experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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