Technical Success - Carrier Field Engineer
At Apple, we create products that revolutionize industries and enrich lives globally. Our Carrier organization is vital to this mission, ensuring our largest partners like Verizon, AT&T, and T-Mobile successfully deliver Apple solutions to enterprise customers at scale. The Technical Success - Carrier Field Engineering team is integral to this success, partnering directly with these carriers to overcome technical barriers and integrate best-in-class Apple practices for enterprise customers.
As a Carrier Field Engineer, you will be a pivotal technical expert, driving the successful adoption and integration of Apple technologies within our major Carrier partners and their enterprise clients. You will transform the way businesses operate by delivering innovative technical solutions and ensuring seamless integration of Apple's hardware, software, and services.
Description
What You'll Do:
Act as a primary technical and business consultant, collaborating closely with carrier partners to solve complex challenges and drive mutual success.
Provide expert pre-sales support and strategic guidance, ensuring carriers are fully equipped to implement and champion Apple's enterprise ecosystem.
Drive the adoption and scaling of strategic "Solution Plays" by engaging directly with carrier field leadership.
Develop a deep understanding of carrier business objectives and technical roadmaps, translating these into actionable Apple strategies.
Identify and remove technical barriers, streamline processes, and enhance partner readiness for new Apple platforms and services.
Deliver comprehensive technical mentorship and enablement programs to thousands of carrier technical teams across the US, extending impact to their enterprise customers.
Preferred Qualifications
An exceptional communicator and presenter, capable of simplifying complex technical concepts for diverse audiences, from technical teams to executive leadership.
A composed problem-solver who thrives under pressure and can navigate challenging technical and business discussions with confidence.
A natural mentor and enabler, passionate about sharing knowledge and fostering curiosity for Apple's ecosystem.
A highly collaborative individual who builds strong relationships across internal teams, Carrier partners, and customers.
A decisive leader with sound judgment, capable of making informed, impactful decisions even in ambiguous situations.
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Minimum Qualifications
Proven experience in a technical role, ideally within pre-sales engineering, technical consulting, enterprise architecture, or Product Management.
Exceptional ability to distill complex technical concepts into clear, concise, and compelling narratives for diverse audiences, from technical teams to executive leadership.
Profound understanding and experience with complex IT enterprise environments, including deployment strategies, security frameworks, Single Sign-On (SSO), and Zero Trust architectures.
Extensive background in mobile technology and solutions, encompassing:
Carrier network infrastructure (e.g., 5G, Private Networks, Network Slicing)
Mobile Device Management (MDM)
Advanced security solutions
Artificial Intelligence (AI) integration within mobile ecosystems
Strong understanding of Apple Business Manager (ABM) and Mobile Device Management (MDM) platforms and their role in scaling enterprise deployments.
Demonstrated success in advising on technical business transformation initiatives for large enterprises or in a consultative pre-sales engineering capacity.
A strong grasp of Apple's unwavering commitment to Security and Privacy, with the ability to articulate the inherent benefits of our integrated approach.
Strategic foresight to anticipate emerging industry trends and proactively identify growth opportunities with carrier partners.
Strong business acumen, including an understanding of financial drivers and strategic planning for sustainable growth.
Bachelor's degree or equivalent practical experience.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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