Supervisor, Global Security Operations Center (GSOC)

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple is a place where extraordinary people do their best work. Together, we create products and experiences that people once couldn't have imagined-and now can't imagine living without. If you're excited by the idea of making a real impact, a career with Apple might be your dream job. Come and do your life's best work with us!

As part of Apple's Global Security Team, you'll be the first level of supervision and escalation for a team of GSOC Control Room Operators that handle the security needs of Apple's most valuable assets: our people, properties and innovations!

Apple's Global Security Operations Center is looking for a leader that is team oriented, reliable, flexible, detailed, a great communicator, but also experience in security and access control system technology. The GSOC Security Lead will be on point of a shift within our call center that operates 24/7/365. The GSOC supports Apple, not only in the Santa Clara Valley, but globally.

Description

Support, mentor, and guide GSOC Operators in daily tasks, emergency response protocols, and standard operating procedures

Provide direct operational oversight and leadership for GSOC shifts

Manage and coordinate the response to critical incidents and security events globally, ensuring alignment with Apple's risk mitigation strategies

Ensure adequate shift coverage and manage operational workflows to alleviate the burden on the current shift

Partner with cross-functional teams and regional security leadership to ensure seamless global operations and communication

Maintain high standards of operational readiness, ensuring compliance with Global Security procedures and policies

Preferred Qualifications

Demonstrates excellent verbal and written communications skills, with a strong attention to detail

Excellent problem solving, critical thinking, and analytic skills

Ability to hold self accountable, demonstrates integrity and initiative

Display a strong work ethic and decision making in both routine and urgent situations

Driven to excel at customer service

Eagerness to tackle additional duties that arise or are assigned

Minimum Qualifications

2+ Years of experience within a Global Security Operations Center

Flexibility to work different schedules and must be willing to work any shifts (24/7/365) that aligns with business needs and changes

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $41.06 and $62.16/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits