Sr. Manager, Head of Business Program Management, Services Business

Equally important, the Head of Program Management models strong project management discipline, setting clear expectations, reinforcing accountability, and supporting the team in delivering consistent, high-quality outcomes.

Responsibilities:

Managing Teams:

Lead and develop a team of project managers, with a strong emphasis on coaching foundational skills, building accountability, and increasing capacity to manage large-scope, complex work

Establish clear expectations for the PM role on the Business Team, including meeting preparation, documentation quality, follow-ups, action tracking, and stakeholder communication. Consistently hold the team to those expectations

Serve as a role model for strong PM discipline, demonstrating best practices in facilitation, documentation, follow-through, and stakeholder engagement

Balance mentorship with accountability: invest in the growth of mid-career PMs while maintaining high standards for core PM responsibilities

Lead the team in the practice of change management and stakeholder expectation management

Demonstrate a hands-on leadership style, stepping in to support delivery, resolve challenges, and maintain momentum when needed

PMO Management:

Own the highest-level plan cross functionally to drive growth across the Services Business Team

Ensure all workstreams are sequenced and aligned toward shared business objectives

Synthesize complex workstreams into a single, primary roadmap, enabling cross-functional teams to work toward a unified goal

Maintain visibility across a portfolio of Services businesses and initiatives, ensuring alignment, progress tracking, risk identification, and issue resolution across concurrent workstreams

Facilitate coordination across businesses to manage dependencies and maintain alignment across shared initiatives

Maintain and continuously improve project management processes, workflows, and artifacts to support clarity, transparency, and operational efficiency

Ensure consistent use of standardized materials: project plans, timelines, meeting notes, action logs, risk logs, and executive reporting materials

Managing Stakeholders:

Partner closely with design, engineering, product, marketing, analytics, PR, and finance to drive alignment and maintain forward momentum across shared initiatives

Manage the signal-to-noise ratio for cross-functional stakeholders - ensuring the most critical decisions and blockers are surfaced to the right people at the right time, and filtering out day-to-day complexity that doesn't require escalation

Oversee and maintain annual, quarterly, and monthly planning cycles, ensuring alignment to organizational priorities and clear sequencing of work across the Services business

Lead preparation and delivery of executive and leadership review cycles, ensuring clear visibility into progress, risks, dependencies, and required decisions

Individual Contribution

Serve as a hands-on individual contributor for our highest-priority programs, directly owning and managing secure projects within the Services Business Team portfolio

Model the behaviors, standards, and practices expected of the PM team through direct delivery work

Maintain a grounded, day-to-day connection to execution that informs and strengthens team leadership

Preferred Qualifications

Experience supporting delivery across multiple Services businesses and product lines

Experience leading project delivery and support within complex, matrixed organizations

Familiarity with structured project management methodologies (Agile, Waterfall, or hybrid environments)

Experience supporting portfolio-level planning and executive governance rhythms

Experience working with standardized reporting frameworks and executive dashboards

MBA or equivalent

Minimum Qualifications

Minimum of 15 years of project and program management experience supporting complex, cross-functional initiatives

Minimum of 5 years of direct people leadership experience managing and developing teams of project or program managers, including junior and mid-level ICs

Minimum of 5 years of program management experience in complex corporate environments

Demonstrated experience functioning as both a people manager and an individual contributor simultaneously

Strong track record of establishing clear expectations and holding teams accountable to PM fundamentals - meeting preparation, documentation, follow-through, stakeholder communication

Proven experience in structured project management environments with established standards, tools, processes, workflows, and artifacts

Demonstrated experience maintaining visibility across multiple concurrent initiatives or portfolios

Experience partnering across a broad range of cross-functional stakeholders including design, engineering, product, marketing, analytics, PR, and finance

Proven ability to balance strategic leadership with operational execution

Strong organizational discipline and attention to detail

Bachelors Degree or equivalent work experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $182,000 and $327,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Client-provided location(s): Culver City, CA

Job ID: apple-200668016-0670

Employment Type: OTHER

Posted: 2026-06-15T19:32:17