Sr. Engineering Program Manager, Commerce AIML, Apple Services Engineering

The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology! These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, Fitness+ and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries! Our Commerce Engineering Program Management team works to enable subscriptions, promotions and much more across Apple's Services for hundreds of millions of customers worldwide. We are looking for a seasoned EPM with the ability to ship complex and customer-facing products using Machine Learning (ML) and Generative AI (GenAI) under demanding timelines. Do you have a track record of successful program management across complex initiatives? Do you foster positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you!

Description

In this role you will manage AIML based intelligence programs across our services, working cross-functionally to deliver commerce features to our customers on time and with quality. The Program Manager will focus on launching commerce features and capabilities using AIML to build a world-class, scalable commerce platform for our growing services business. The role requires a combination of program management, strong engineering background, and ability to build reciprocal relationships across various teams within Apple Services Engineering and other Apple organizations. We are looking for someone who loves digging into details, finding patterns, and driving operational efficiencies under demanding timeframes.","responsibilities":"In this role, you will need to have hands on experience working with engineers as you explore new technologies, drive new initiatives and help build systems and features for hundreds of millions of transacting customers.

Developing tools and processes to gain efficiencies in the development and testing lifecycle will be an essential part of the role.

You will drive technical discussions with partner teams to implement the right solution for customers and take responsibility, communicate responsibilities and scope clearly and feel a personal stake in the product you ship.

You will plan for risk mitigation and run trade-offs and have the ability to thrive in uncertainty, striving to bring order to it, while building positive relationships naturally.

Preferred Qualifications

Shipping large scale paid Subscription Software or Services consumer products used by millions globally

Experience in Project management of complex, high impact projects from ideation to launch and post launch

Ability to work collaboratively with multiple product and engineering teams for alignment, planning and delivery of products

Strong facilitation skills for requirements gathering, scoping, planning, and review sessions across multiple teams

Experience in driving system architectural discussions and driving a scalable platform development

Strong prioritization skills with ability to manage multiple projects simultaneously

Proven track record of operating autonomously, and being self driven and self motivated to deliver high quality results in an organized manner

Highly organized and able to demonstrate extraordinary attention to detail