Solutions Architect - Product, Design & Marketing Operations

PD&M Operations provides the foundation that enables our organization (Product, Design & Marketing) to run smoothly at scale. We're makers and doers, with a focus on practices, tools, and culture. We ensure that our teams have what they need to work effectively and deliver amazing experiences to our customers.

Description

We're looking for a Solutions Architect that is an expert at implementing and maintaining Project Management tools and other custom solutions that support the workflow of a creative organization. This role requires demonstrated expertise in workflow mapping, process optimization, and developing custom solutions for creative organizations. The ideal candidate is proficient in leveraging data, resource planning tools, and dashboard creation to provide strategic insights, working to deeply understand the business' objectives, and then design and apply tool solutions to their challenges.","responsibilities":"Audit project workflows by partnering with cross-functional teams, design and pilot the systems that improve processes, and identify high-impact opportunities for automation

Translate team needs into workflow solutions, insights, and drive the implementation of purpose-built systems.

Create documentation, workflow maps, process flowcharts and training materials.

Plan and support tooling and process changes

Use documentation to create template folder structure as needed for any new project

Troubleshoot user-error issues

Follow tool software updates and cascade accordingly

Liaise with the internal Tech team about their roadmap for tool features and integration with other internal tools

Evaluate and optimize processes where needed

maintenance of existing and new user access, user groups and permissions

Preferred Qualifications

Familiarity with system design principles and the ability to translate user needs into tooling requirements.

Experience collaborating and driving projects with distributed teams (ie - not all in one location)

Minimum Qualifications

3-5 years experience with specific project management tools like Wrike and Airtable with expert level knowledge of features, customization and troubleshooting

Experience in onboarding and training new users on a tool

Experience in building automations within Wrike based on user needs

Able to aggregate data for reporting between Wrike and outside data sets (without integration)

Able to develop and document solution blueprints, defining the system's components, data flows, and integrations with

systems like Tableau or Airtable

Able to solve problems independently , with limited information at hand, and in collaboration with others

Strong relationship-building skills to effectively collaborate across diverse teams and leadership levels.

Proven track record of proactively identifying challenges and implementing preventative solutions.

Highly detail-oriented, organized, and thoughtful in collaborative environments.

Ability to clearly communicate complex technical and operational concepts to both technical and non-technical audiences.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,800 and $213,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.