Solutions Architect, AppleCare Technologies
Thinking differently is not just a slogan; it's what allows Apple to continually provide our customers with the best products and support services.
As a Solutions Architect, you'll serve as a strategic advisor and liaison between our business and Information Systems and Technology (IS&T) partners. You'll provide guidance and advice to AppleCare leadership on today's problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrow's challenges.
Description
In this role, you will be part of a global team, evaluate business needs and perform detailed systems impact analysis to deliver end-to-end solutions. You will partner with cross-functional teams to create system roadmaps that drive efficiency and improve the agility of AppleCare.
Responsibilities:
Provide clear and actionable advice to partners and stakeholders.
Build and cultivate relationships with key business and IS&T partners.
Proactively design and implement innovative solutions that improve the agility of AppleCare and address an ever-changing business landscape.
Perform high-level systems impact analysis for new business initiatives and detailed requirement/functional analysis to deliver end-to-end solutions in collaboration with multiple business, engineering and cross-functional teams.
Preferred Qualifications
Master's degree or equivalent/relevant work experience.
10+ years of related experience architecting and deploying solutions in consumer sales.
Knowledge of service, support, and warranty operations and systems processes.
Ability to navigate ambiguity and bring consensus toward actionable solutions.
Researching and evaluating new technology solutions to improve upon legacy systems.
Partnering with IS&T teams to create system roadmaps.
Minimum Qualifications
Bachelor's degree or equivalent work experience.
7+ years of related experience architecting and deploying solutions in machine learning enterprise systems, graphical databases, and/or shared services systems.
Experience architecting and deploying business solutions for high-visibility global projects.
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Proficiency in quickly distilling and identifying business problems and presenting clear, actionable solution options to senior leadership.
Excellent leadership and influencing skills, including leadership of cross-functional projects and influencing stakeholder decisions.
Project management background requiring critical thinking to resolve complex system challenges.
Deep knowledge of systems and business processes.
Proficient/competent in business process flow diagramming.
Familiarity working across both Information Technology (IT) and Business operations.
Self-motivated and pro-active with proven creative and critical thinking capabilities
Innovative, creative problem solving
Ability to travel up to approximately 10% of the time (mainly US but may include international travel).
Enjoys working with people
SAP S/4HANA environment knowledge
Experience with AI tools
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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