Software Quality Engineer, G&A Solutions Engineering (GSE)

Are you passionate about software quality through automation and engineering excellence? If so, we'd like to talk to you! As a Quality Engineer, you will be responsible for driving quality engineering for software products, building quality frameworks, and developing test automation and tools. We are looking for a creative and motivated, strong, hands-on, experienced software quality engineer to work on portfolio of GSE products, including business functional use-case testing and non-functional quality, negative testing, and performance.

G&A Solutions Engineering (GSE) is IS&T's dedicated technology partner for Apple's general and administrative functions - including people, finance, facilities, legal, and security. The team builds and delivers integrated technology solutions that keep these functions running efficiently and securely at global scale. GSE also works closely with business teams to develop custom tools that improve productivity and bring greater automation and consistency to G&A operations across Apple.

Description

You will define and drive test approaches and test plans for assigned projects and functional test areas, expand our current test cases, engineer quality testing, and execute required tests. You will own quality for functional or application areas. You must be able to define qualification strategies and execute functional and non-functional testing for applications that are part of a complex mobile, desktop, and cloud client/server ecosystem.

The ideal candidate will be a self-motivated, dynamic, detail-oriented individual with a strong technical background and proven experience. This position requires an individual who can own and lead outcomes and work cross-functionally with other teams to coordinate testing efforts for complex client and server feature sets.

Responsibilities:

Your responsibilities will involve enhancing our current test cases, performing engineering quality assurance testing and ensuring all required tests are executed successfully.

As the designated quality owner for specific functional and application areas, you'll define qualification strategies and oversee a range of testing, including functionality, compatibility, integration and reliability testing. This will cover applications operating within complex mobile, desktop, and cloud platforms.

Preferred Qualifications

Strong understanding of the ServiceNow platform, including modules like ITSM, ITOM, and custom workflows. (HRSD) or Customer service management (CSM)

Independently own test planning, design, and execution - including workflow validation, business rules, and configuration testing

Strong API & integration testing skills with the ability to perform root cause analysis, defect triage, and retest fixes

Collaborate effectively with developers, business stakeholders, and process owners to drive quality outcomes and release readiness

Solid experience working with remote teams situated in different time zones (on-site & Offshore teams)

Fluent in using AI tools (like Claude/Gemini, etc.) to bring exponential efficiency gains on day-to-day activities

Minimum Qualifications

3+ years of related hands-on experience in software QA/QE

2+ years driving quality focused on automation, building tools, and utilities

2+ years of experience in doing QA/QE for ServiceNow is mandatory

2+ years of hands-on programming experience in Java/Python

A bachelor's degree in Computer Science or relevant work experience