Siri Screening & Triage Engineer

Apple is where individual imaginations gather together, committing to the values that

lead to great work. Every new product we build, service we create, or experience we

deliver is the result of us making each other's ideas stronger. It's the diversity of our

people and their thinking that inspires the innovation that runs through everything we

do.

Siri ships across every Apple platform, and every bug filed against it - by engineers, by

QA, by external developers, by automated test programs - has to be read, understood,

and routed before being fixed. The Siri Screening & Triage team is the front door for

that incoming signal, working closely with the engineering, quality, and program

management partners across Engineering Operations who keep Siri's code moving

from branch to build. If you want to bring order to a high-volume, high-stakes queue

and build the tools that scale that judgment beyond what any one person could do by

hand, we want to hear from you.

Description

A successful Siri Screening & Triage Engineer treats the incoming queue as a system to

be engineered, not just a list to be worked. Siri's bug queue runs into the tens of

thousands of open reports at any time, spans dozens of components, and moves

across several release trains in flight simultaneously - screening it one ticket at a time

doesn't scale, and treating every report as equally uncertain wastes the time of

engineers waiting on a real answer. You'll read logs and repro steps, tell a genuine

regression apart from test-harness or program-generated noise, and make defensible

priority calls with incomplete information - then build the scripts, classifiers, and AI-

assisted tooling that let the rest of the team make that same call at volume. This role

sits between the people filing bugs and the people who fix them, so clear, fast

communication matters as much as the technical judgment behind it.

Responsibilities:

Screen and triage incoming Siri bug reports at scale: analyze logs, reproduce

issues, and determine the correct resolver, component, and priority

Distinguish genuine product regressions and emerging trends from structured-

test-program artifacts, duplicate reports, and other queue noise

Design, build, and maintain automation and AI-assisted tooling (scoring,

classification, dedupe, routing) that scales triage judgment beyond manual

review

Partner closely with the engineering, quality, and program management partners

across Engineering Operations to route issues to the correct owner and unblock

resolution

Surface trends, capacity risk, and systemic quality gaps across the queue to

engineering and program leadership

Maintain and evolve triage playbooks and processes; drive consistent screening