Service Channel Program Manager Opportunities
Apple is a place where extraordinary people do their best work together. We work diligently to create products and experiences people once couldn't have envisioned. If you're excited by the idea of making a real impact supporting Apple's customers and channel partners, then Service Channel Program Management could be the place for you!
At Apple, our team features an open and collaborative environment with smart and creative people solving complex problems. We believe in doing whatever it takes to support the service channel and our customers! Service Channel Program Managers create and own Apple's service channel programs. They work with a wide scope of cross-functional teams to lead programs and projects implementing service strategy and improving the customer experience. As a program manager you will collaborate daily across these groups and drive projects by influencing and motivating cross-functional teams.
Description
NOTE: This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this type of role at Apple in the future.","responsibilities":"End to end ownership of service channel programs
Develop and manage project/program schedules
Report on and track project progress
Formulate go-to-market strategy
Establish effective communications plans
Provide analysis on project/program financial impact and ROI
Develop robust, efficient processes enabling repair and acces to parts
Facilitates consensus building through core team meetings
Anticipate and adjust for roadblocks. Call out risks
Own change management activities for launches including comprehensive program readiness actions
Conducts post-mortems, communicate and incorporate lessons learned.
Conduct project reporting and tracking. Measure project success
Preferred Qualifications
MS/MBA preferred plus 6-9 years experience, or BA/BS degree plus 8-10 years service industry experience
Business Insight: Understands the factors influencing our business, including market trends and customer needs.
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Strategic Influence: Skilled in shaping service strategies focused on cost optimization, feature enhancement, and go-to-market execution.
Adaptability: Proven ability to excel in ambiguous and complex environments, coupled with a strong curiosity and
Minimum Qualifications
Minimum, 6-10 years of project management or program management experience in fast- paced, logistics-focused businesses or equivalent in Service Strategy, Operations, or Consulting
Excellent organization and time management skills with the ability to manage multiple strategies, programs, and projects concurrently
Highly effective at building trust and communicating innovative ideas to gain consensus and build partnerships.
Comfortable delivering persuasive presentations across all levels of leadership to gain alignment and move projects forward.
Can build effective relationships to drive execution of projects across groups. Demonstrated team player willing to roll-up their sleeves to tackle the task at hand
Able to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines. Demonstrates ability to navigate ambiguity and develop proposals based on limited information
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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