Senior WW Deployment and Readiness Program Manager
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Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. We are here to grow Apple's business through partnering with our enterprise, education & channel sales teams, resellers, partners and carriers.
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Description
We are looking for an experienced deployment and readiness leader to drive global rollouts of next-generation loss prevention technologies across resellers. In this role, you will lead cross-functional planning, execution, and operational enablement to ensure deployments are delivered at scale with exceptional quality, security, and user experience. You will collaborate with engineering, infrastructure, security, and regional partners to bring innovative technology solutions to life in stores and facilities around the world.","responsibilities":"Lead global deployment lifecycle for Loss Prevention technologies, from initial planning and pilot phases through full-scale rollout
Own readiness strategy, ensuring engineering, support, operations, training, and regional partners are prepared prior to activation
Develop and maintain standardized deployment frameworks, validation processes, and operational procedures
Coordinate with engineering and security teams to align deployment schedules, technical requirements, and user experience expectations
Manage program schedules, risks, issues, performance metrics, and communication with senior leadership
Provide transparency into program health through dashboards, reporting, and readiness assessments
Incorporate lessons learned and operational data to refine deployment processes and improve quality, scalability, and time-to-launch
Drive continuous improvement across deployment workflows and partner engagement models
Preferred Qualifications
Experience working in retail environments, with understanding of operational workflows and store technology deployment
Direct experience with Loss Prevention program management, deployment, or support
Background supporting large-scale technology operations in distributed environments
Strong analytical mindset with experience using KPIs, dashboards, and performance reporting to measure deployment success
Master's degree preferred
Minimum Qualifications
12+ years of program or deployment management experience delivering enterprise or retail technology solutions at scale
Deep understanding of LP and security technologies, analytics, and access control frameworks.
Strong familiarity and aptitude with APIs, including understanding API integration dependencies, testing workflows, and deployment impacts
Demonstrated success leading multi-region deployments across cross-functional and distributed teams
Experience developing readiness models, deployment frameworks, and operational playbooks
Strong communication and interpersonal skills, with the ability to influence partners at all levels
Ability to think strategically while executing with precision and attention to detail
Familiarity with IoT, cloud services, enterprise networking, and system integration
PMP, Agile, or equivalent program management certification preferred
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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