Senior Program Manager, Channel NPI Store Experience
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Apple's WW Channel Strategy & Operations (CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels.
Apple is seeking a dynamic, results-oriented individual to join the Channel New Product Introduction (NPI) team. The Channel NPI team is responsible for ensuring that Apple customers worldwide enjoy a magical experience and see a high-quality merchandizing presentation in thousands of channel points of sale on the day of launch. This role is the intersection between Apple's business strategy, product strategy, and in-store execution. Attention to detail is critical as we provide a world-leading experience of Apple's new products. You will ensure that the integrity of the NPI moment is preserved and improved by a strong focus on operational excellence.
Description
In this role, you will:
Define and scale sales data analysis processes to drive product merchandising strategies in partnership with Marketing, Sales, Finance, and Operations.
Translate new product strategy, security requirements, and visual merchandising standards into actionable plans, collaborating with channel sales on product authorization.
Lead strategic alignments with senior leadership on regional merchandising approaches, factoring in sales performance, product mix, and route-to-market (RTM) preferences.
Develop comprehensive global briefing materials and lead day-of-launch briefing calls to align cross-functional NPI teams.
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Generate accurate product demo unit forecasts for worldwide (WW) points of sale, tailoring plans to regional merchandising preferences.
Partner with Engineering, Design, and Manufacturing to ensure on-time delivery of physical merchandising elements (e.g., security fixtures, acrylics) for NPI launches.
Work with regional teams to support NPI activities and utilize their feedback on sales, operations and store execution for future NPI planning.
Identify risks to product launch and develop/implement risk mitigation plans to ensure Day 1 readiness in store.
Define the internal tool(s) roadmap; lead the NPI process optimization and automation efforts.
Represent the team in workshops with Product Management, Marketing, and Operations.
Lead NPI post-launch process improvement efforts by collaborating with WW and
Regional partner teams to identify opportunities, develop and implement process changes to improve NPI readiness
Create and maintain playbooks/tracker for Key NPI processes to ensure standardization.
Preferred Qualifications
Experience in developing content and delivering presentations to senior leadership on a recurring basis.
Advanced proficiency in programming languages for processing and analyzing large datasets (e.g., Python).
Experience identifying needs and drive development of internal business tools to automate processes using AI/ML workflows.
Exceptional problem-solving skills with a 'hands-on,' continuous improvement mindset; adept at identifying operational inefficiencies, attention to detail, and driving process improvements.
Working knowledge of Tableau, Business Objects, or similar data tools.
MBA or advanced degree.
Minimum Qualifications
Typically requires a minimum of 12+ years of experience.
Background in product merchandising, sales, supply chain, capacity planning, logistics or similar function.
Deep knowledge and understanding of Route-to-Market (RTM) channels and the execution of premium in-store experiences for channel partners.
Proven ability to manage complex data sets and perform in-depth sales analysis to drive and refine merchandising strategy.
Experience in vendor management, budget management, and forecasting.
Proficient in Excel and foundational knowledge of programming languages (e.g., Python, SQL).
Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners.
Bachelor's degree or equivalent experience.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $182,600 and $274,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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