Sales Program Manager, WW BPR
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Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. We are here to grow Apple's business through partnering with our enterprise, education & channel sales teams, resellers, partners and carriers.
We are looking for a strategic Product Manager to define and deliver user-centric solutions that drive business efficiency and adoption. You will collaborate with key stakeholders to define strategies, gather and translate business requirements, and lead end-to-end product development efforts. Leveraging advanced analytics and AI/ML capabilities, you will identify opportunities to streamline sales processes and deliver actionable insights.
Description
- Partner with key business teams to define the product and solution strategy.
- Engage with business users to understand requirements and deliver tools that meet their needs.
- Apply appropriate statistical and analytical techniques to find opportunities to optimize sales processes.
- Keep AI/ML vision at the core to optimize business processes and deliver next-best actions.
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- Obsess over the user interface and user experience on solutions
- Lead product development projects from conception to execution, guiding technical teams in solution implementation.
- Develop a closed-loop mechanism for gathering user feedback and planning product improvements.
- Define and manage success metrics for deployment, usage, and adoption of products
In this role, you will:
- Manage project communications, implement change management, and deliver training.
- Lead and/or participate in cross-functional teams to address business complexity issues from an analysis and process perspective and be the focal point of contact for systems critical issues.
Preferred Qualifications
Experience solving complex technical challenges with large-scale platforms
Expertise in software development lifecycle (SDLC) project management and analysis is a plus (e.g., scoping, requirements gathering, documentation, design, development, user acceptance testing, change management, etc.)
Background leveraging technology to drive scale (with emphasis on AI and ML technologies) is a plus
Forward-thinking approach and tenacity to anticipate risks prior to partner concern and proactively drive towards a solution
High level of integrity, trust, and accountability to do what's right
Outstanding attention to detail and organization skills
Master's degree preferred
Minimum Qualifications
Typically requires a minimum of 8 years of product management, project management, program management, or similar function driving large scale complex business process/technology transformation initiatives
Proficient in design thinking techniques and tools (e.g., vision setting, product requirements documents, critical metrics, customer journey maps, roadmaps, etc.)
Outstanding communication skills with the ability to simplify complex ideas and effectively tailor approach to technical and non-technical audiences
Collaboration and negotiation skills, including previous experience gaining consensus across a variety of cross-functional and multi-directional partners to influence strategy and roadmap
Passion for continuous improvement with the curiosity to uncover gaps, resilience to lead ambiguity, and aim to create solutions to accelerate business growth
Experience working on enterprise-scale, multi-country digital transformation projects
Bachelor's degree or equivalent experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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