Receptionist

In Places, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's corporate and retail workplaces and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.

Our Austin Reception Services team provides superior customer service by greeting and connecting guests with their host, acting as a central information resource for team members, and ensuring a pleasant experience at our Austin campuses.

We are seeking an experienced and highly self-motivated professional with outstanding work ethic to join our team as a Receptionist to provide unmatched customer service to our guests and employees, and assist with administrative tasks.

Description

As a Receptionist, you will be responsible for providing excellent customer service and acting as first-level support for employees, vendors, and guests. You will greet and connect guests with their Apple host, issue temporary badges, direct employees to conference rooms, respond to general email inquiries, answer corporate phone calls, and build cross-functional relationships among departments in the building. You will also support administrative tasks, maintain general security awareness, and ensure common areas are well-maintained by submitting tickets as necessary to ensure compliance with current standards. Additional tasks may be assigned.","responsibilities":"Provide excellent customer service and acting as first-level support for employees, vendors, and guests.

Greet and connect guests with their Apple host, issue temporary badges, direct employees to conference rooms, respond to general email inquiries, answer corporate phone calls, and build cross-functional relationships among departments in the building.

Support administrative tasks, maintain general security awareness, and ensure common areas are well-maintained by submitting tickets as necessary to ensure compliance with current standards. Additional tasks may be assigned.

Preferred Qualifications

Previous reception experience in a tech company environment

Experience working in a secure or badge-controlled environment

Ability to quickly grasp new technology workflows and troubleshoot issues with minimal supervision and strong attention to detail

Proven ability to handle conflict appropriately; knows when to escalate issues upward and when to apply common sense

Self-starter with excellent problem-solving, organizational, and reporting skills

Comfortable working with all levels of an organization

Demonstrated ability to maintain positive relationships

Maintains professional composure while effectively addressing issues that arise

Experience training or mentoring other reception staff

Minimum Qualifications

3+ years of customer service experience in a corporate office setting [Internal candidates: or 6+ months in a rotational role with Reception]

Proficiency with iOS and macOS-based systems

Professional written and interpersonal communication skills

Skilled in time management and task prioritization

Experience with guest registration applications and collaboration tools

Demonstrated experience with calendar management tools and conference room booking systems

Ability to work onsite 5 days per week (Monday - Friday)