QA Project Manager, ASO Operations

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Apple Store Online (ASO) is seeking a quality professional to join the ASO Operations team managing quality validation work streams for Apple Store Online, Apple Store App and partner platforms. Our mission is to continuously improve the quality of information and experience presented to Apple's customers while delivering on the ever-increasing velocity of changes as the Retail digital platform expands into new geographies, languages, and devices. You will be part of a global team, driving high quality results while meeting ambitious deadlines. You are a thoughtful, inclusive and effective leader, deeply detail oriented, and comfortable with change and uncertainty in a dynamic work environment.

Description

As a Quality Project Manager with ASO Operations, you will direct and drive medium to large-sized, testing cycles and have a direct impact on one of the world's largest e-commerce sites.","responsibilities":"Developing deep subject matter expertise of E2E customer journeys, business processes, and impacted systems

Working with business and technical partners to understand the solutions we are building, and using this knowledge to define a test strategy that thoroughly evaluates customer journey across a range of use cases.

Operating as a lead of an ASO functional track often reporting into a centralized testing function.

Managing, planning, organizing activities throughout validation planning and execution.

Leading and collaborating with multiple testings partner teams to connect the dots and stitch across them to drive success

Leading test resources required for successful execution of projects, and provide input to processes that drive continuous improvement aligned with industry best practices.

Preferred Qualifications

5+ years of exposure to, and demonstrated capability of quickly understanding complex integrated systems.

Experience with AI-driven quality validation techniques and automation

Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.

Demonstrates good facilitation, negotiation, and conflict resolution skills.

Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.

Communicates with clarity, both written and verbally.

Contributes to an inclusive environment through respecting each others' differences and having the curiosity to learn, and demonstrates Apple's values of inclusion and diversity in daily activities.

BA/BS degree, or equivalent, preferably in a technical field

PMP or Project Manager Certifications a plus

Relevant quality certifications, including ISTQB

Minimum Qualifications

7+ years of professional experience working in a Quality role leading related projects and initiatives

Significant UAT/QC/Quality experience within an e-commerce, mobile, or retail based organization (could be user experience/web front-end, transactional back-end focused)

Quality-focused, deeply technical skills, and displays analytical and problem solving skills.

Proven experience leading cross-functional teams and demonstrated ability to establish relationships with partner teams and be seen as a trusted advisor and partner, preferably working across regions or with globally distributed teams

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .