Program Manager, Leadership Foundations
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.
The Leadership Foundations team elevates the performance, growth, and effectiveness of Apple Retail's store leaders. We design and deliver strategic programs that give leaders clarity, consistency, and a shared standard of excellence - driving business performance while creating environments where teams feel motivated, valued, and inspired to deliver only-at-Apple experiences. As a Program Manager, you will work collaboratively with the broader Global Retail Support (GRS) team and our People organization to launch exceptional experiences for our teams, defining future Retail Store Leadership programs and shaping Apple's performance enablement strategy and operations.
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Description
In this role, you will be responsible for defining exceptional leadership experiences in Apple Retail, including the frameworks, tools, and metrics to support them. You will lead deep discovery work to identify the most critical gaps and opportunities in how our store leadership teams operate today - then develop integrated plans to close them. You are a deeply collaborative partner who excels in managing global, cross-functional projects.
You are passionate about Retail and committed to providing a world-class experience for our teams. You bring strong program management discipline alongside a genuine curiosity about organizational effectiveness. Whether your background is in organizational design, field leadership, or people operations strategy, what matters most is your ability to move from an ambiguous problem statement to a clear, executable plan - and to bring the right people along with you.","responsibilities":"Apply thought leadership to drive the design, development, implementation, and management of leadership initiatives that align with Apple Retail priorities.
Lead comprehensive discovery and research to define clear problem statements around store leadership effectiveness, drawing on data, field insights, and cross-functional input.
Develop strategic project proposals and multi-workstream program roadmaps that address leadership capability gaps and evolve how our leaders operate.
Own end-to-end program management - from scoping and stakeholder alignment through field engagement, operational readiness, and launch execution.
Partner with product and tool design teams to ensure leadership-facing platforms and experiences meet a best-in-class standard.
Influence decisions at all levels through a combination of data, storytelling, and deep organizational awareness.
Identify and track key performance indicators that demonstrate program impact on leadership effectiveness and team outcomes
Continuously iterate, establishing feedback loops and performance data to improve programs post-launch
Develop and foster productive relationships with field teams, Global Retail Support, and Apple partners globally.
Thrive in an ambiguous, fast-paced environment operating at both strategic and tactical levels.
Preferred Qualifications
Demonstrated ability to analyze data and information, using data to identify trends and define problem statements, test assumptions, and make informed trade-off decisions.
Proven ability to manage multiple complex workstreams simultaneously without losing sight of quality or timelines.
Intellectual curiosity and a drive to identify continuous improvement opportunities.
Minimum Qualifications
12+ years of experience in program or project management within Retail operations, people strategy, organizational design, or a related field.
Deep field leadership experience in Retail or a background in organizational design and / or leadership development.
Demonstrated ability to take an ambiguous problem space and build structured, actionable plans - with the cross-functional influence to execute them.
Ability to lead and navigate organizational change, implementing new insights and/or business process changes effectively within the Apple culture.
Outstanding organizational, documentation, and communication skills, with experience presenting to and influencing senior executives.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,300 and $263,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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