People Planning Operations Team Leader

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners across Apple to execute Retail programs, enabling teams and customers to receive a world class experience! As a Team Leader, you are instrumental in overseeing the execution of strategic plans and delivering programs through leading an effective team to plan, build, and refine weekly schedules.

Description

Blending operational management and team development, this position ensures seamless resource planning across locations while fostering a high-performing, diverse team.

Responsibilities

• Ensures adherence to scheduling rules, store policies, and procedures throughout multiple locations, while also identifying and championing innovative ideas for process improvement.
• Partners with field leadership, analyzes data, and presents at weekly business review meetings to improve processes, experiences, and drive performance improvement.
• Manages and develops multiple team members (in-office and remote) including performance management, training, succession planning, and retention strategies.
• Leads and manages people planning strategies and ensures effective delivery of programs and initiatives.

• 3+ years of leadership and people management experience
• 5+ years experience in Retail Store Leadership, or supporting Retail Store Leaders and business in a Corporate function.
• Excellent collaboration and relationship building skills, including the ability to influence cross-functionally, navigate organizational structures, and manage complex relationships.
• Proven ability to analyze data and information and quickly identify trends and root causes

• Ability to handle multiple activities in a fast-paced environment, using both strategic and tactical thinking
• Operates effectively in global, dynamic, and time-critical settings
• Excellent verbal and written communication skills with the ability to present to all levels of leadership
• Prior workforce management operations or technology experience across staffing, scheduling, payroll, absence, leave, and related topics
• Multilingual ability and knowledge of Apple Retail organization are valuable pluses
• Experience managing a remote/geographically dispersed team is a plus