Operations Engineering Program Manager, AppleCare (NPI Operations, Supply Chain Mgmt, Product Operations, Service Operations)
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Join this dynamic role in the WW Service Operations organization. In this role you will lead discrete projects related to operational strategy, planning, execution and launch for hardware products.
Description
The Operations Engineering Program Manager is responsible for managing business and technical aspects of product readiness ultimately owning the launch. The Operations Engineering Program Manager is responsible for managing business and technical aspects of refurb product readiness along with leading strategic supply chain programs across geographies. This role is complex in that it requires a strong blend of both technical knowledge and eye for business covering a wide variety of deliverables spanning across multiple iOS products.","responsibilities":"Independently develop and manage all aspects of project including: scope, timelines, and deliverables; communication and organizational alignment; risk management, Success definition and measurement; Issue resolution.
Primary representative for AppleCare to other organizations (Product Design, Product Operations, Logistics, Environmental Supply Chain Initiatives, Retail, Business Development & Legal) to realize opportunities in the areas of refurbishment, trade-in initiatives, business-to-business initiatives, supply chain design, warehouse/OEM operational efficiency and system improvements.
Work closely with the internal planning and readiness teams to ensure appropriate synchronization of new product launch efforts with business team (Marketing/SDM/Sales)
Overall responsibility to ensure all aspects of iOS refurb program launches and continuous improvement
Develop and present compelling business cases and implement solutions that improve quality and cost using data analytics by leveraging data analytics to drive evidence-based decision-making.
Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options.
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Assess, analyze, consolidate, and communicate risk and status clearly and succinctly to management, raising key issues and presenting options for resolution to the cross-functional executive team.
Preferred Qualifications
Experience in any one of the following: NPI Operations, Global supply management, Service Operations for hardware product launches
Demonstrated experience in building business cases
New Supply Chain design for hardware products across geographies
Advanced Data Analytics with AI/ML experience
Minimum Qualifications
B.S. degree in related field plus 7 years of related experience, or advanced degree plus 5 years of related experience. Engineering degree and MBA is desirable
Work experience as a project/program manager in any one or more of the following areas: New Products Introduction, Supply Chain Management, Product Operations or Service Operations Strong analytical skills required (cost benefit, return on investment analysis)
Strong Excel skills, Skilled in analyzing data, generating insights, and driving data-informed decisions
Excellent product or project management qualifications
Proven experience leading supply chain business project
Design/process mapping capability
Ability to effectively work with cross functional teams to understand requirements and convert them to executable project plans
Comfortable working in a fast-paced, collaborative environment
Excellent presentation, written and verbal communication skills, with demonstrated experience presenting at all levels
Strong leadership capabilities
Additional requirements include the ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort working with numbers
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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