Operations Engineering Program Manager - AppleCare
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there is no telling what you could accomplish.
Apple is seeking an experienced Program Manager to support AppleCare's Quality, Operations, and Engineering (ACQOE) service channel globally, with a focus on capacity planning, operations management, and PMO activities. This position will be part of the global PMO office supporting all mail in service.
The ideal candidate has a demonstrated track record of managing multiple projects of varying complexity across both technical and business domains, working with cross functional teams. The role requires excellent planning and operational execution skills, along with sustained high performance as measured by key performance indicators. Successful candidates are equally capable of supporting both tactical and strategic initiatives, with a strong focus on driving a world class customer experience while providing clear and effective status updates to peers, executive leadership, and third party partners.
Description
The ACQOE Program Manager will be responsible for executing complex projects across Service Operations, Engineering, and Quality. This role will serve as the lead Program Manager and will frequently present project updates to senior executives. The Program Manager will act as the architect of ACQOE PMO processes and will work with established tools and frameworks to prepare and present ACQOE PMO updates. The role requires familiarity with procurement processes, including creating and managing purchase requisitions to support business needs. This Program Manager will be a champion of cost savings and cost avoidance, acting as the lead PM to track ACQOE spend, identify optimization opportunities, and drive initiatives to minimize overall costs.
Want more jobs like this?
Get jobs in Austin, TX delivered to your inbox every week.
","responsibilities":"Lead strategic and tactical project planning and execution to optimize ACQOE
Lead PMO for ACQOE (Tableau, Wrike, RAPID BI skills)
Architect reporting framework for repair center PMO and scale to the wider organization (Tableau, Wrike, SQL, RAPID BI skills)
Champion Budgeting, Spend Tracking and spend reduction ACQOE
Perform Data analytics on large set of data and drive actions to optimize service business
Be AI(Artificial Intelligence) Initiatives representative from ACQOE for wider AppleCare Org
Drive strategic efforts to support the service business
Engage with cross functional teams to prioritize ACQOE projects
Identify enhancements to drive improvements in customer satisfaction and service operations
Become the authority, leading collaborative initiatives in support of the organizational goals
Preferred Qualifications
MBA or Masters with a specialization in Supply Chain
Degree in Engineering or Physics
Proficiency in working with Snowflake
Ability to code in Python
Project management certification such as PMP, PRINCE2, or Certified Scrum Master
Certification in Data Science or LLM
Minimum Qualifications
5+ years experience in a program management in service business
Advanced level familiarity with reporting tools (Tableau, Wrike, SQL and RAPID BI)
2+ years operational capacity planning and operations management experience
2+ years of managing PMO for a large organization
Proficiency in data analytics
Proven track record of successfully supporting service operation with both technical and business responsibilities
Strong analytical data driven capabilities and purchasing skills
Excellent verbal and written communication skills
Demonstrated cross functional leadership
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Apple.