Operational Account Manager, Wallet & Apple Pay

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn't have imagined, and now can't imagine living without. If you're excited by the idea of making a real impact, and joining a team where we pride ourselves on being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job!

Description

We're looking for an operational account manager to join the Wallet, Payments and Commerce operations team. This person will be responsible for providing operational support and coverage for a defined set of banks and financial services partners, working collaboratively to drive adoption, monitor performance, and unblock technical issues.

","responsibilities":"This role sits at the intersection of partnership management, business operations and execution, ensuring partners including payment networks, card issuers and payment processors can operate seamlessly at scale, and consistently meet high levels of performance. The ideal candidate is organized, analytically minded, and thrives in cross-functional environment.

Serve as the primary operational point of contact for a defined set of financial services partners

Drive adoption of features by analyzing metrics and uncovering opportunities

Collaborate with cross-functional teams to unblock technical challenges and improve partner integration

Translate partner, customer and operational requirements and feedback into workflows and product recommendations

Monitor and manage partner metrics, performance and exceptions

Lead operational reviews with partners to ensure alignment on priorities and performance

Preferred Qualifications

Strong analytical skills with the ability to translate data into actionable insights

Adept at synthesizing technical issues and communicating effectively with both technical and business stakeholders cross functionally

Comfortable using AI and automation tools to scale operational support and improve efficiency across a growing partner portfolio

Experience and comfort presenting to senior leaders and large audiences about technical and non-technical materials

Minimum Qualifications

Minimum of 5 years experience in digital wallet, payments operations and banking partner management

A passion and curiosity for solving complex operational challenges

Deep knowledge of the payments ecosystem, regulations and industry standards

Ability to identify what matters with partners, working closely to drive mutual success

Ability to think strategically and implement tactically, a persistent attention to detail, and a high level of comfort in cutting through ambiguity

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .