Market Research Operations Analyst
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Apple's Worldwide Market Research and Analytics team, part of Worldwide Product Marketing, is looking for an expert to lead the implementation of market research surveys using online platforms like Qualtrics / Decipher/ Survey Monkey, to support its customer insights needs. This position is responsible for handling multi-country tracking studies, from questionnaire review, survey programming, testing, and fielding.
Description
We're looking for a practitioner who has extraordinary attention to detail, is an expert in survey programming, along with managing QA, localizations and testing. You're passionate about data management and analysis, and you excel at using innovative automation tools to optimize workflows. Most importantly, you're a collaborative learner who values both teaching and learning from others.
Want more jobs like this?
Get jobs in Cupertino, CA delivered to your inbox every week.
","responsibilities":"Program surveys using an industry-standard survey software package
Manage survey logistics, including survey translations, testing, and invitations. This will require liaising with internal and external partners
Sufficiently proficient in data management and data analysis (incl. Python and Jupyter Notebook) to take on operational analytics tasks
Experienced in complex questionnaire design to review questions and provide input
Participate in User Acceptance Testing (UAT) for system development and improvements
Find opportunities to improve survey operations systems and provide process improvement recommendations (using AI tools/automation)
Preferred Qualifications
Capability to quickly assess and provide optimal solutions for survey operations issues that may be customer-facing and/or impact data collection
Knowledge of HTML, CSS, SQL, Python and Jupyter Notebook as well as Excel and Keynote
Experience generating customer lists for surveys is a plus
Knowledge of statistics, statistical software packages such as SPSS, Python Pandas is highly desirable
Ability to manage many projects in a fast-paced environment, often under tight timeframes
Experience implementing or partnering on in-app / in-product surveys
Minimum Qualifications
5+ years working in a market research team using online survey software packages such as Survey Monkey or Qualtrics
High degree of attention to detail when evaluating questionnaires, programming/testing surveys and working with localizations
Experience leading multi-lingual surveys and email campaigns
Ability to build strong relationships with partner groups to ensure project success
Bachelor's degree, Master's degree preferred
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $117,400 and $221,200, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Apple.