Manager, Channel Support Operations - AppleCare

At Apple we believe our people and products have the power to enrich lives. The Equipment Operations organization plays a key role in that mission by ensuring the teams who support our customers have the technology, tools and services they need to do their best work. We are looking for a Channel Support Manager to lead a global team that enables asset management and operational readiness across some of Apple's most dynamic and rapidly growing organizations. In this role you will build strong relationships with partner groups, support new business onboarding and help scale the systems and services that keep Apple running at its best. If you thrive in a fast-paced environment, enjoy solving complex operational challenges and want to support teams across AppleCare and beyond, we'd love to hear from you.

Description

The Channel Support Manager will lead a global team responsible for delivering operational support across a wide range of internal business channels and partner organizations across Apple. This role ensures each channel receives the asset management services, deployment support and operational readiness needed to run effectively. You will guide the team through issue resolution, new business onboarding and constant improvement of support processes. Success in this role requires strong relationship building, operational leadership and the ability to work across diverse teams and time zones.","responsibilities":"Oversee day-to-day channel support operations for partner organizations across Apple

Lead the transition of the current desktop support scope into a scalable channel support model

Drive automation and process improvement to reduce manual work and increase operational efficiency

Manage new business onboarding including readiness assessments, asset needs planning and deployment coordination

Maintain operational health reviews and performance tracking for each supported channel

Serve as the primary point of contact for partner organizations ensuring consistent support and escalation management

Ensure accurate asset tracking ITAD processing and chain-of-custody management for all channels

Lead and develop a global team that delivers reliable high-quality service across regions

Partner with cross-functional teams in IS&T, Logistics, Facilities, Finance and other groups to support roadmap needs and resolve issues

Preferred Qualifications

Experience with lifecycle asset management processes or enterprise deployment programs

Knowledge of ITAD operations asset governance or chain-of-custody controls

Experience working with 3PL partners or internal logistics teams

Background in operational readiness onboarding support or business channel management

Ability to manage complex cross-functional relationships

Demonstrated success driving automation or process improvement initiatives

Comfort working with data to monitor operational performance and identify trends

Experience working in a highly matrixed environment with global stakeholders

Minimum Qualifications

8+ years of experience in operations, asset management, logistics or technical support leadership

2+ years of people management experience leading teams in a fast-paced environment

Experience coordinating support across multiple business groups or regions

Ability to travel as needed

Strong communication and problem-solving skills