Manager- Americas Reseller Operations, Customer Support Account Manager

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just build products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Premier operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers.

We are looking for a dynamic, highly motivated leader for our Americas Reseller Operations (RO) group. As the Manager of Customer Support Account Managers in Reseller Operations, you will lead operations strategy, analytics, and execution for our channel partners. In this role, you will oversee a team of account managers and analysts responsible for increasing sales, decreasing costs, improving collaboration, and delivering complex insights. You will be challenged to scale at the pace of the company's overall growth while driving infrastructure strategy and operational excellence. You will mentor and develop leaders as direct reports

Description

• Lead & Inspire: Manage, mentor, and develop a team of account managers and business analysts focused on scaling operational support and overseeing Collaboration, Planning, Forecasting, and Replenishment (CPFR) with key channel partners.

• Data-Driven Strategy: Become an authority on supply chain KPIs and channel complexities. Utilize data-driven models and deep analytics to identify trends, evaluate complex data sets, and drive critical business decisions that optimize sell-through.

• Executive Influence: Aggregate key channel insights and present, defend, and influence business plans to senior executive leadership (both internal and external) on a weekly basis.

• Cross-Functional Alignment: Build highly effective, matrixed partnerships with regional and global Sales, Finance, Supply Demand Management (SDM), and Logistics teams. Drive critical run-the-business alignment discussions (e.g., weekly product reviews and quarter-end management syncs) to ensure operations plans meet sales requirements.

• Process & Infrastructure Improvement: Identify and lead process and system improvement opportunities within Americas Operations. Create appropriate measurement frameworks to drive corrective action, standardize account deliverables, and take large-scale global projects from the concept phase to implementation.

• Sustainability: Drive innovation opportunities within our supply chain aimed towards achieving Apple's Sustainability and eco-friendly goals of Carbon Neutrality by 2030.

Preferred Qualifications

Master's degree or equivalent in Business (MBA), Supply Chain, or an Engineering discipline.

Demonstrated leadership ability with at least five years of experience in a customer-facing setting (Resellers/Telco experience is highly regarded).