Interactive Content Management Partner, Retail Engineering
Marcom Platform & Services (MP&S) partners with Marcom's Global Marketing Communications group to deliver platforms and tools. Marcom oversee all of Apple's advertising and marketing to ensure the flawless development and execution of world-class communications.
The Interactive Content Management Partner role will be responsible for acting as Apple lead for Content Management across Marketing Programs, providing oversight of agency team work and a key connection point between Marcom, MP&S, and agency teams. This role works closely with agency partners, as well as with the Apple Digital Product Team, Digital Producers, GEO Alt Producers, Development, QA and Leadership in a highly collaborative and team-oriented environment providing deep subject matter expertise as the Apple Content Management point of contact and escalation point for all Content Management deliverables for their marketing programs.
Description
This role will create and maintain relationships both internally and with agency partners, monitoring status and ongoing progress of Content Management deliverables for their marketing programs, ensuring the Marcom's high quality standards are met at every stage. This role will also be responsible for ensuring that Apple and Content Management agency partners are aligned on key performance metrics, enforcing accountability through reporting and analytics, and proactively looking around corners to decrease conflict and risk for Content Management.","responsibilities":"Oversee agency production at the program level for a Content Management team; involved with key projects from start to finish, as accountable role for successful project completion and high-quality deliverables that are consistent with expected standards against strict deadlines
Own proactive problem solving with agency partners and internal teams to resolve conflict, issues and roadblocks
Work with all departments to develop integrated solutions and find opportunities to optimize efficiency and quality of the work Content Management provides
Provide troubleshooting and and makes decisions as a point of escalation for marketing programs that rely on Content Management, supported by deep understanding of the function and how it is supported
Maintain and develop relationships with key strategic partners throughout Marcom, MP&S, and with agency partners, ensuring alignment
Monitor and assess business risk and constraints (schedule / scope / resources) and provide input on business objectives, challenges and opportunities
Work internally with Apple MP&S Content Management to provide deep knowledge of implementation and business context for Content Management for their marketing program
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Contribute to planning activities, providing business context for staffing efficiency and appropriate budget allocation
Comprehend and maintain working knowledge of Content Management System tools in their program, and elevate missed opportunities in systems or processes
Preferred Qualifications
Bachelor's degree in Computer Science, a technical field or a minimum of 3+ years of relevant work experience preferred
5+ years work experience in agency / design firm
Ability to identify strategic needs, lead all aspects of planning with sound business recommendations, and drive alignment with key business partners
Deep understanding of the role of company and agency as separate but strong partners
Excellent interpersonal, verbal and written communication skills
Experience in navigating multiple projects at once within a larger complex business framework
Experience navigating large and complex organizations, including gaining access to key stakeholders and successfully managing relationship building dynamics and processes
Superior project management abilities
Self-starter, self-motivated, self-directed, self-sufficient
Strong presentation skills that encompass clear, compelling communications
Demonstrated success identifying, assessing, and recommending solutions for CMS issues
Proven technical acumen in Content Management Solutions and underlying architecture; advanced experience with AEM front- and back-end a plus
Minimum Qualifications
3+ years content management experience
3+ years of experience in content planning and content management for digital properties
Proficient in multiple enterprise Content Management Solutions such as AEM, Drupal, WordPress, etc.
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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