GenAI Engineering Project Manager, Customer Systems

At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.

We are seeking a highly experienced and technically adept Engineering Program Manager (EPM) to drive our most critical Generative AI initiatives. You will be the execution leader, orchestrating the end-to-end delivery of complex GenAI systems-from foundational model research and data pipeline creation to high-scale production deployment.

This role requires deep technical fluency in the GenAI stack, exceptional dependency management skills, and a proven ability to manage risk, cost, and schedule in an ambiguous, fast-moving technological landscape.

If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you.

Description

Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases, the team builds solution for multiple other complex business challenges.

In this role, you will drive complex cross functional programs to achieve organizational goals. You'll own the program timelines and facilitate meetings across different teams. You'll unblock teams to deliver at speed and ensure that right quality criteria are met across the board. You'll help achieve business outcomes within time.

Preferred Qualifications

Excellent problem-solving and analytical skills

Strong written and verbal communication skills as well as strong organizational skills.

Ability to juggle and complete multiple tasks

Excellent leadership and influencing skills

Proficient at managing multiple global efforts simultaneously

Able to fit in well with a team, understand capabilities and priorities

Self-motivated and pro-active with demonstrated creative and critical thinking capabilities

Engineering/ Technical background preferred

Minimum Qualifications

10+ years of progressive experience in technical program or project management.

3+ years of hands-on experience managing programs specifically within the Machine Learning, Data Science, or Generative AI domain.

Deep conceptual understanding of the Generative AI architecture (LLMs, Embeddings, Vector Databases, RAG).