Engineering Program Manager, Customer Systems
Take full responsibility for the success of your projects, steering them from concept to launch with laser focus on execution.
Confidently navigate multifaceted environments, building strong relationships and smoothly resolving conflicts.
Work seamlessly with engineers, product owners, and strategic partners, ensuring everyone is aligned and informed.
Efficiently manage resources, monitor timelines, and proactively identify and mitigate risks.
Maintain a relentless focus on execution, ensuring timely and successful delivery while paying meticulous attention to detail.
Work closely with infrastructure solution architects, DevOps engineers, software developers, and other stakeholders to ensure smooth project execution.
Manage funding & invoices for consulting team members on the team via quarterly Statements of Work (SOWs), purchase requisitions, approve monthly invoices & manage onboarding & off-boarding.
Description
We're seeking a passionate project management expert to own the entire lifecycle of large-scale projects and feature areas. You'll be in the driver's seat, from business requirements analysis and technical design discussions to testing and partner collaboration. This isn't about checking tasks off a list - it's about your ability to lead and deliver on every aspect of the project.
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In this role, you'll partner with world-class engineers and cross-functional teams to identify bottlenecks, instrument and analyze systems, and deliver scalable, intuitive solutions that elevate how customers connect with Apple. The ideal candidate is a critical problem solver with a passion for user experience, process excellence, and turning small details into big customer impact. Join Apple to do the best work of your life-where your ideas, drive, and dedication can shape world-class customer experiences at scale.
Preferred Qualifications
Familiarity with multimedia customer engagement channels such as voice, chat, and email
Exposure to hands-on experience with machine learning concepts and applications
Experience working with third-party vendors, including software providers and external resources
Familiarity with managing funding for consulting team members on the team via quarterly Statements of Work (SOWs), purchase requisitions, approving monthly invoices and other vendor-related processes.
Experience partnering with Quality, Compliance, and Legal teams on initiatives involving GDPR, accessibility, and related standards
Minimum Qualifications
4+ years of experience in Technical Program Management, Program Management, or Project Management supporting software engineering teams
Experience working across the full Software Development Lifecycle (SDLC) including requirements, design, development, testing, deployment, and post-launch support
Proven ability to define and manage program roadmaps, milestones, dependencies, and delivery timelines aligned with business objectives
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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