Director, Retail Technology Product Management

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

The Retail Technology Team is looking for a dynamic, energetic, and technical leader to oversee the Product Management team responsible for the portfolio of technology that goes into supporting our stores worldwide. In this role, you will lead a global team of Product Managers responsible for all of the customer- and employee-facing technology in Apple Retail Stores around the world. You will cultivate a culture of rapid learning, iteration, and innovation. You will work cross-functionally with partners across Apple and Retail, including Product, Engineering, Field, Operations, Engagement, Marketing, and others. You'll lead in a variety of ways - energy, action, expertise, relationships, and collaboration with the goal of building the greatest Retail experiences on earth.

Description

As Director of Product Management for Retail Technology, you will be leading the design development, and lifecycle of technology powering employee and customer-facing experiences in our stores. You and your team will partner with a large cohort of teams across the company, including Design, Operations, Marketing, Engagement, and Engineering. `","responsibilities":"Continuously explore and stay informed on emerging technologies including AI/ML, customer interactivity, operational systems, and fulfillment

Synthesize technology trends into a multi-year execution plan for Apple Retail Technology

Use data-drive insights to inform decision making and track progress towards goals that align with Apple's broader strategies

Write technical requirements and develop ideas through scenarios, user flows, motion studies, and prototypes

Inspire and develop an energized and fulfilled high-performing team that delivers an ambitious technology roadmap characteristic of Apple's quality and execution culture

Preferred Qualifications

Hands-on systems engineering and/or architecture experience developing hardware, software, and systems

Experience with Retail Point of Sale technology, with Commercial/Connected Device, and Fulfillment and Operational Retail Systems

Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels

Expertise with customer interactive technology in Retail environments or elsewhere

Global experience with technology and trends in developed and emerging markets

Role models inclusive leadership behaviors and builds, develops, and retains diverse teams

Willingness to travel up to 15% domestically and internationally

Minimum Qualifications

15+ years of experience in hardware/software development and/or product management, with a strong background preferred in consumer products or retail. Product Management experience required.

10+ years of leadership experience, including managing senior level leaders, with a track record of driving large-scale technology initiatives across complex systems and platforms

Proven success navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution

Experience with applications of AI/ML across multiple use cases

BS in computer science, electrical engineering or equivalent applicable degree

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .