Developer Support Operations - Apple Services Engineering
The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Apple's Services - App Store, iCloud, Apple Music, TV+, and many more - are the most exciting and dynamic in the world. Our teams work together to craft products and experiences that impact people's lives in ways they could not have imagined.
We're looking for someone with a passion for apps, customer experience, and the quality of content and service synonymous with Apple. The right candidate for this role understands what differentiates Apple and a great developer experience - and brings the operational rigor and creative problem-solving to scale it. If you are interested in enabling Apple's services to operate successfully around the world, this role may be for you!
Description
This team manages developer support and operations inside the Apple Services Engineering (ASE) organization, collaborating extensively with a wide range of cross-functional teams including AppleCare, business management, engineering, marketing, project management, and developer relations. Areas of focus include App Store Connect, TestFlight, and the App Store.
As part of this role you'll work across engineering teams to establish support processes at scale with organizations like AppleCare for new developer-facing features, requirements, and regulations. You'll attend engineering design reviews and project meetings for new features, advocating for the developer experience throughout the process. You'll also use data and operational metrics to surface trends, identify gaps, and drive continuous improvement; leveraging AI tools and automation to streamline workflows, reduce manual overhead, and scale support operations more efficiently.
In our programs, there is never a playbook. You must be comfortable operating in new and unfamiliar areas, quickly building competence to bring insights into your work, and making decisions. You should be motivated to build strong relationships, influence, and credibility across an organization. We're looking for someone who will bring a passion for the developer experience, identifying opportunities, and prioritizing concerns and issues affecting developers.
Preferred Qualifications
Experience designing or scaling support processes and operations for large-scale products or systems
Demonstrated excellence in building strong relationships and influence across a matrixed organization
Hands-on experience building or optimizing automated workflows, tooling, or operational pipelines using AI or scripting
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Experience with digital content distribution or development experience on Apple platforms
Experience working on Trust & Safety or legal and regulatory compliance initiatives
Familiarity with support tooling, ticketing systems, or operational dashboards
Minimum Qualifications
4+ years of industry experience in a customer and/or engineering support role such as Engineering Program Management, Operations, or similar
Demonstrated ability to independently manage multiple projects or programs simultaneously, driving them from scoping through execution
Effective at issue and trend detection with demonstrated creative approaches in identifying solutions
Comfortable working with data to inform decisions, identify patterns, and communicate findings
Practical experience using AI tools (e.g., LLMs, automation platforms) to improve personal or team workflows and efficiency
Outstanding communication and presentation abilities, written and verbal, to all levels of an organization
Highly autonomous: self-directed, motivated, and able to operate independently in ambiguous environments","internalDetails":null
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $134,800 and $245,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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