Design Researcher
The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. At Apple great ideas have a way of becoming great products, services, and customer experiences.
We are seeking a strategic and detail-oriented Design Researcher to join our Services Design Research team in an exciting and fast-paced organization. The ideal candidate has a passion for understanding user needs and behaviors, and a keen ability to identify where research can drive meaningful impact across a large, complex organization. You'll work collaboratively with experienced researchers and cross-functional teams to uncover research opportunities, shape how the organization thinks about research, and ensure insights reach the teams and leaders who need them. You'll combine strong research execution with operational thinking to continuously evolve how we conduct research to scale impact and efficiency.
Description
The App Store & Games Design Research team is seeking a hands-on design researcher who will be an integral part of our research function across iPhone, iPad, Mac, Apple TV, and Vision Pro. As a design researcher, you will support the planning and execution of research projects that drive meaningful impact on the App Store, Apple Arcade & Apple Games.
In this role, you will contribute to the design and execution of research studies using both qualitative and quantitative methodologies ranging from foundational to evaluative approaches. This includes scoping research questions, recruiting participants, facilitating research, analyzing data, and delivering insights that directly influence product decisions. Your research will inspire teams to tackle complex problems and design solutions that surprise and delight our users.
As you conduct research, you'll embed operational excellence into every stage of the research process. This means thinking strategically about how we recruit participants, manage vendors, and move research from intake through project completion by anticipating bottlenecks, streamlining workflows, and identifying process improvements that make quality research easier to deliver at scale. You'll work with guidance from experienced researchers to continuously refine how we conduct research, ensuring our operations scale as our impact grows.
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You'll play an active role in strategically navigating, and shaping the research function within our larger organization. You'll work with cross-functional teams such as Design, Engineering, Production, Product Marketing, and Senior Management to identify high-impact research opportunities, articulate desired learning objectives, and define long-term research goals. You'll take responsibility for defining where research can have a meaningful role in organizational decisions by surfacing blind spots, proposing new research directions, and building the case for research investment where it matters most.
You flourish in a dynamic, ever-changing, and deadline-driven environment. You are a great collaborator and communicator, with the ability to present research insights clearly in large team settings. You take initiative to solve problems, and manage multiple tasks and deadlines with strong organizational skills. The impact of your research will be seen and experienced by millions of people around the world, every month.
Preferred Qualifications
Experience working in consumer-facing product environments
Familiarity with research coordination and operations
Knowledge of Apple's ecosystem and familiarity with Apple products
Minimum Qualifications
B.S. or M.S. in sociology, psychology, human computer interactions (HCI), human factors, cognitive science, anthropology, or related field
5+ years experience working within a technical environment
Proven experience with multi-disciplinary teams (Research, Design, Engineering, Business, R&D, and others) to ideate, iterate, launch, and refine new product designs
Experience in conducting research ranging from foundational to evaluative approaches (such as contextual inquiry, in-depth interviews, usability tests, surveys, and diary studies)
Able to function independently and in a team environment, with excellent collaboration skills
Excellent communication and presentation skills; both written and verbal
A passion for Apple, it's products, and its customers is a requirement
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,500 and $258,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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