Contingent Workforce Strategy Lead

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

We're looking for a Contingent Workforce Strategy Lead to own and drive our contingent staffing vendor strategy. In this role, you'll build the capabilities, frameworks, and alignment needed to ensure our vendor strategy evolves alongside the broader transformation across ASO operations. With ASO undergoing a major transformation, the Workforce Strategy & Analytics (WSA) team is at the core of reshaping how and where we use vendor partners to support this evolution. You'll work closely with our Workforce Strategy Lead, who sets the overall workforce direction, as well as staffing partners, procurement, finance, and the central contingent workforce team, to keep our vendor strategy efficient, compliant, and built to flex.

Description

You'll own ASO's contingent staffing vendor strategy end to end, including performance management, scope and deliverable definition, and the ongoing evolution of the vendor landscape. You'll serve as the primary point of contact for staffing vendor partners, holding them accountable to performance while identifying when and how the vendor mix needs to change as the organization's work shifts. You'll own scope and statement of work (SOW) definition in partnership with the business, while procurement leads request for proposals (RFPs) and negotiates pricing and rate cards. Your vendor strategy work will align to the broader workforce direction set by our Workforce Strategy Lead, and you'll partner closely with them to ensure vendor decisions support the overall workforce plan. You'll also support the execution of strategic workforce and hiring decisions, with the opportunity to grow your responsibilities as the team evolves.

Responsibilities:

Serve as the primary point of contact for staffing and contingent workforce vendors, owning the relationship, performance cadence, and accountability

Own scope and deliverable definition in partnership with the business, translating business needs into clear SOWs and success criteria

Build performance scorecards and continuously assess the vendor landscape to recommend structural changes as business needs shift

Partner with workforce planning to translate forecasts into vendor staffing plans and drive process improvements across the vendor management lifecycle

Partner with procurement on RFP scoping and vendor selection criteria, and escalate performance or compliance risks as needed

Proactively partner with operations leaders to present strategic vendor proposals, landscape recommendations, and tailored workforce solutions that anticipate business needs

Preferred Qualifications

Experience in strategic vendor management, staffing operations, workforce planning, or procurement

Experience defining scope, deliverables, and statements of work (SOWs) with business stakeholders, or managing vendor performance and scorecards

Experience assessing and recommending changes to operating models or vendor structures as business needs evolve

Experience in retail, customer care, or e-commerce operations

Skilled in Excel/Numbers and data visualization tools (such as Tableau)

Curiosity about how AI and emerging technologies can improve vendor management, workforce planning, or staffing operations

BS/BA degree or equivalent experience

Minimum Qualifications

7+ years managing strategic initiatives, programs, or operations with varying cross-functional partners, including significant experience stitching together teams to drive operational plans and workforce initiatives

Strong focus on problem-solving, with a growth mindset and the ability to proactively identify opportunities and implement scalable solutions in an ambiguous, evolving environment

Proactive team player with a strong sense of ownership, accountability, and a natural curiosity to learn and adapt

Excellent communication and influencing skills, with a proven track record of building strong, collaborative partnerships with operations teams and stakeholders to drive strategic outcomes

Experience aggregating diverse information sources (data, feedback, trends) to diagnose root causes of issues, formulate proactive proposals, and deliver clear presentations to leadership