Change Management Lead, WW Sales BPR
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Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.
As a Change Management Lead, you will focus on the global adoption of new processes and behaviors tied to the rollout of new and enhanced Sales tools. You will have direct impact on the delivery of a new global reporting platform, as well as assist with enhancements to our Salesforce-based CRM solution. These processes support Apple's Business-to-Business (B2B) and Channel Sales efforts.
Working closely with regional change management teams, you will focus on the people side of change, including assessing the change impact and designing, developing, and delivering training and communications for new business processes impacting key internal users and external partners (B2B focused Apple resellers and carriers). Based on the identified impacts, you will partner with worldwide and regional team members to identify the communication and training needs and support the execution of change management activities. You will use your analytical skills to review reporting dashboards to create targeted adoption initiatives in partnership with GEO change leads.
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Description
In this role, you will:
Collaborate with business owners, process SME's, and other stakeholders to review the current state against proposed future state processes and systems
Lead and document change impacts by conducting impact analyses and other change management assessments across all aspects of the change
Partner with regional SME's to review global change impacts and assess regional differences
Collaborate with regional Change teams to develop recommendations for addressing change impacts
Champion global and regional process harmonization activities to drive consistency and efficiency
Own Change Management Plans, regularly reviewing and updating strategies to align with project and business readiness.
Develop training materials that will used in instructor-led sessions or as part of self-paced modules
Develop communication materials to ensure adoption of new ways of working and technology solutions for internal leadership, sales users, and external stakeholders
Engage with senior leaders to drive change readiness and partner closely with Product Leads to establish clear success metrics that evaluate adoption and impact
Leverage data dashboards to drive continuous usage of new and mature capabilities and business processes
Manage the end-to-end change work stream, including weekly status reporting, risk and dependency management, and proactive forward planning.
Preferred Qualifications
Change management certification (such as PROSCI) or other designation is a plus
Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management is a plus
Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
Passion for problem solving and overcoming business challenges in partnership with others, as well as through the use of advancements in technology
Minimum Qualifications
Typically requires 8+ years of experience in project, program, change management and/or training content development and delivery on similar programs
Expertise in change management principles, methodologies, and tools, with a grasp of process improvement and technical documentation
Experience working on enterprise-scale, multi-country digital transformation projects
Proven ability working on multi-release projects following the Agile methodology
Proven ability to work effectively across geographically dispersed teams in a highly matrixed, fast-paced environment.
Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities, and tasks
Experience developing communications and training materials
Analytical and strategic minded, with the ability to ask probing questions and review metrics to develop actionable adoption strategies
Comfort managing ambiguity and ability to aggregate information from multiple sources to formulate a cohesive strategy or direction
Effective presentation skills and experience "storytelling through data" to motivate and inspire others
Excellent collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
Bachelor's degree or equivalent experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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