Capacity Planner
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
As a Capacity Planner, you will play a critical role in ensuring that Apple Retail has the right resources and headcount to successfully execute its strategic projects and initiatives.
Description
This role will be responsible for forecasting resource needs, analyzing capacity constraints, and developing comprehensive plans to optimize our workforce utilization. Using a blend of analytical rigor, strong communication skills, and a proactive approach to problem-solving, the Capacity Planner will collaborate closely with project managers, functional leads, and portfolio management partners to drive efficient and effective project delivery.","responsibilities":"Resource Forecasting: Develop and maintain robust forecasting models to predict future resource and headcount requirements based on project pipelines, timelines, and scope.
Capacity Analysis: Conduct in-depth analysis of current resource capacity, identifying potential gaps, bottlenecks, and opportunities for optimization across various teams and skill sets.
Project Planning: Partner with project managers, leadership, and Portfolio Management to translate project plans into detailed resource demands, ensuring alignment with project goals, skillsets and resource budget constraints.
Scenario Modeling: Partner with Portfolio Management to create and evaluate various capacity scenarios, assessing the impact of different project loads, hiring plans, and resource allocation strategies.
Reporting & Communication: Prepare and present clear, concise reports and dashboards on capacity utilization, resource availability, and potential risks to key stakeholders. Communicate findings and recommendations effectively to drive informed decision-making.
Process Improvement: Continuously evaluate and improve capacity planning processes, and methodologies to enhance accuracy, efficiency, and scalability.
Cross-Functional Collaboration: Work closely with leadership, Portfolio Management, Resource Management and other relevant departments to align on hiring plans, budget allocations, and resource development initiatives.
Risk Management: Identify and mitigate potential capacity-related risks that could impact project timelines and deliverables.
Tool Utilization: Leverage current planning software and data analytics tools to support forecasting, analysis, and reporting activities.
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Preferred Qualifications
Experience working in e-commerce, digital technology or with Product/Engineering teams is a plus
Knowledge of capacity planning software (e.g., Meisterplan, Smartsheet, Monday, Clarity)
Advanced skills in data analysis and scripting capabilities
Minimum Qualifications
7 years of experience in program management or resource planning, including 3 years of experience in capacity planning
Proficiency in data analysis and visualization tools (e.g., Excel, Numbers, Tableau), including formulas creation, v-lookups, and pivot tables
Strong analytical and quantitative skills, with the ability to translate complex data sets into actionable business insights
Excellent communication and presentation skills, with the ability to articulate complex information clearly and persuasively to diverse audiences
Demonstrated ability to collaborate effectively with cross-functional teams and negotiate with and influence stakeholders at all levels
Proactive, detail-oriented, and able to manage multiple priorities in a dynamic environment
Bachelor's degree in Business Administration, Finance, Operations Management or a related field is required
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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