Caffe Macs O&M Supervisor

In our role at Apple, we do not sit idly by and allow events to transpire; instead, we actively contribute to their creation, always prioritizing the well-being of all Apple employees and customers. Our team comprises a diverse and forward-thinking group responsible for overseeing Apple's workplaces and associated services. Our primary responsibilities include developing and managing Apple's Places portfolio, leading capital construction projects, providing exceptional facilities and site services, and spearheading sustainability initiatives aimed at mitigating the environmental impact of all Apple facilities. Furthermore, we are committed to ensuring the health and safety of all Apple personnel, facilities, and customers within our global network.

We are seeking a highly motivated and collaborative professional to join our team with an exceptional customer service focus. You will have the opportunity to engage with Apple business functional and customers at all levels throughout your daily responsibilities.

Description

As a Caffe Macs O&M Supervisor, you will be responsible for overseeing the day-to-day tasks of our Caffe Macs Services Team, supervising a team of technicians' staff, and ensuring repair and/or preventative maintenance tickets are addressed. Be a go-to person when the team need support.

","responsibilities":"Ensure team compliance with agreed SLA's and important metrics: work order tickets and preventative maintenance program.

Drive and support professional growth for team members, providing coaching and mentorship on areas for development.

Select, develop, and evaluate personnel and vendor support, to ensure the efficient operations of all campus services to improve efficiency and reduce costs

Preferred Qualifications

Bachelor's degree

Experience managing and overseeing vendors including the business/administration.

Remain flexible and prepared to adapt to work schedule adjustments and changing priorities.

Possess strong critical-thinking skills and are a proactive problem solver.

Deliver high-quality results, with minimal direction, in fast-paced kitchen environment where expectations are high and timelines are challenging.

Ability to confidently and directly employ technology into daily duties.

Strong computer proficiency, including familiarity with software for calendar/scheduling, spreadsheets and word processing.

Ability to multi-task and coordinate with, or to direct others, including couriers and outside vendors.

Proven written and verbal communication skills, including timely and clear reporting, as well as an ability to maintain standard operating procedures.

Prepare regular reports, perform audits on various operations and evaluate processes as per business requirements.

Minimum Qualifications

5+ years of hands-on experience working in a fast-paced multi-facility environment, with a focusing making buildings outstanding workplaces.

Experience with some level of personnel management as this role will interact with team members where there is a higher level of tactical approval.

Vocational school or prior experience of O&M in a high-volume kitchen environment.