ASO Global Training Program Manager

At Apple, we believe that trust is fundamental to every customer interaction. The Strategic Data Solutions (SDS) Fraud Prevention team plays a critical role in protecting Apple's ecosystem by identifying and preventing fraudulent activity while enabling a seamless and secure customer experience.

The SDS Apple Store Online team is seeking a Global Training Program Manager to lead the design and delivery of learning programs for Fraud Investigations teams worldwide. In this role, you will translate business priorities into scalable, high-impact training solutions that build capability, drive behavior change, and improve performance across regions. You will operate with a high degree of autonomy and partner across functions to ensure programs are aligned, effective, and continuously evolving.

Description

As the Global Training Program Manager for Fraud Investigations, you will own end-to-end learning programs that support teams globally, ensuring alignment to business priorities while adapting to regional and cultural needs. You will design and deliver scalable solutions across a range of formats, apply data and learning principles to measure and improve program effectiveness, and partner with stakeholders to support the adoption of new tools and processes. Your work directly impacts team performance, operational excellence, and the customer experience.","responsibilities":"Translate business priorities into clear learning plans and conduct Training Needs Analysis to identify and prioritize high-impact opportunities

Design and deliver scalable learning programs across virtual, in-person, and blended formats, simplifying complex topics for diverse global audiences

Apply learning principles to drive meaningful behavior change and measurable performance improvement

Define success metrics and evaluate program effectiveness, using data and insights to continuously refine and scale solutions

Lead multiple global initiatives across regions and time zones, ensuring clear communication, alignment, and strong execution

Partner with stakeholders to support the rollout of new systems, tools, and processes, embedding training into the flow of work to enable adoption

Build trusted relationships with stakeholders and influence decisions through data, insights, and learning expertise

Preferred Qualifications

Experience in fraud, risk, or compliance environments

Experience designing and delivering training across multiple formats, including virtual, in-person, and blended

Experience measuring training effectiveness and using data to drive continuous improvement

Familiarity with LMS platforms and digital learning tools

Experience leading global training initiatives and managing programs across regions and time zones

Experience supporting change management and adoption of new systems or tools

Communication and stakeholder influencing skills across cross-functional teams

Facilitation skills, including Train-the-Trainer program delivery

Certification in learning and development, project management, or change management

Minimum Qualifications

5+ years of experience in learning and development, training program management, or instructional design

Experience conducting Training Needs Analysis and translating business needs into learning solutions

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .