AppleCare Service Supply Continuity Engineer
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AppleCare Engineering is seeking an experienced engineer who enjoys a variety of technical challenges to help maintain ongoing service supply for customers while maintaining the high quality standard Apple is known for.
This role also includes defining technical strategies that ensure optimal financial and environmental efficiency of Apple service and Refurb operations. This will periodically require quick and creative solutions to ad-hoc changes in the global supply chain.
This role requires communicating effectively with a wide range of partners from both technical and non-technical backgrounds. You will work closely with internal teams across product design, environmental, product operations, and AppleCare to define efficient, high quality, and environmentally sound engineering requirements.
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Description
The Service Supply Continuity Engineer will define technical strategy and drive ongoing improvements for specific product line(s) in Apple's service module supply chain. You will join a team of engineers covering a broad range of technical disciplines across all product lines.
Define technical requirements for reclaim or refurbishment of material within quality targets
Document technical criteria for customer Trade-in units in line with overall sales/marketing goal
Evaluate and refine technical guidelines for supply chain optimization including test coverage, cosmetic specs, repair processes, and packout procedures.
Support ad-hoc material shortages as needed. Develop innovative solutions to unique problems to minimize or eliminate any delay in customer repairs.
Preferred Qualifications
M.S. or PhD in Engineering or Technical degree with 7+ years of experience in a related field or industry.
Minimum Qualifications
BS/MS in HW/Computer engineering field
5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing or service environment
Exceptional focus on the customer experience
experienced in documenting operating procedures and technical guidance
Ability to work independently
Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority
Effective communicator in both spoken and written forms; sharp interpersonal skills and ability to communicate across varied audiences
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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