AppleCare BPR Technical Project Manager, Consumer Sales

Description

As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system solutions are architecturally sound, thoroughly tested, and organizations are ready for process technology changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You'll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.

Responsibilities:

Plan and lead multiple complex technical projects, balancing scope, schedule, and budget constraints with engineering feasibility and long-term platform health using AppleCare BPR's methodologies for consistently high-quality results

Drive the technological design process, from requirements definition and user stories to solution architecture, vetting, and selection.

Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment

Lead geographically-dispersed, cross-functional teams, including collaborations with third-party partners

Balance project scope, schedule, and budget constraints with business needs and expectations

Identify and engage all resources needed to mobilize projects

Establish project roadmaps and schedules, keeping activities on track to major milestones

Manage project risk by identifying technical dependencies, integration risks, and testability concerns throughout the project lifecycle

Ensure engineering and business teams are prepared for system and process changes through design and system playback reviews, User Acceptance Testing (UAT) support, cutover deployment activities, and change management.

Additional responsibilities include:

Elicit requirements/user stories/use cases from subject matter experts

Drive solution design process with technical teams-generate and vet possible solutions; create, test, and refine models; finalize technical design

Manage project risk throughout the life of the project

Identify, document, and drive resolution of project issues

Identify key decision recommendations and broker agreements with internal and external partners

Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams

Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

Preferred Qualifications

Experience implementing Consumer Sales systems projects

Knowledge of systems behavior, architecture, interdependencies and data requirements across AppleCare service, support, and warranty contract sales and operations

Project management certification (PMP or equivalent) or engineering-relevant certification (Six Sigma or similar)

Collaboration directly with hardware engineering, product readiness, and software TPM teams in a technology delivery capacity

Graduate degree in business or engineering/technical discipline

Minimum Qualifications

8+ years of software technical project management experience

Functional systems projects

Experience establishing a project and its appropriate structure from mobilization through to post launch

Experience supporting system configuration, architecture, and software development life cycles and partnering on technical solutions with engineering teams to influence architecture and integration decisions

Experience with global projects incorporating regional and country-specific details

Possess best-in-class communication and presentation skills (written and verbal) to all levels of an organization, including executives

Ability to form cohesive project teams across disparate organizations and groups

Ability to navigate through ambiguity to clarify objectives and execution plans

Background in defining technical objectives and execution plans for cross-functional engineering and business teams

Incorporate AI/ML, data intelligence, or automation technologies as part of the core SDLC.

Execution of change management within technical program delivery, encompassing stakeholder impact assessment, organizational readiness, training and communications planning, and user adoption for system and process transitions

Ability to occasionally travel and work off/weekend hours to support projects, as needed

Bachelor's degree in business or engineering/technical discipline or relevant proven experience

Pay & Benefits

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.

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Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Client-provided location(s): Austin, TX

Job ID: apple-200672887-0240

Employment Type: OTHER

Posted: 2026-08-04T19:53:24