AppleCare BPR Project Manager, Consumer Sales
Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop strong relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build strong relationships across the company and stitch AppleCare systems and processes enterprise-wide.
Description
As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You'll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.
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Responsibilities
- Elicit requirements/user stories/use cases from subject matter experts
- Drive solution design process with technical teams-generate and vet possible solutions; create, test, and refine models; finalize technical design
- Manage project risk throughout the life of the project
- Identify, document, and drive resolution of project issues
- Identify key decision recommendations and broker agreements with internal and external partners
- Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams
- Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps
Minimum Qualifications
- 8+ years of experience planning, managing, and successfully delivering large cross-functional systems projects and a Bachelor's degree
- Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives or large-scale programs
- Experience supporting system configuration, architecture, and software development life cycles
- Experience with global projects incorporating regional and country-specific details
- Possess best-in-class communication and presentation skills (written and verbal) to all levels of an organization
- Ability to form cohesive project teams across disparate organizations and groups
- Ability to navigate through ambiguity to clarify objectives and execution plans
- Ability to occasionally travel and work off/weekend hours to support projects, as needed
Preferred Qualifications
- 10+ years of experience implementing projects in consumer sales
- Knowledge of service, support, and warranty contract sales and operations
- Project management certification (PMP or similar accreditations)
- Graduate degree in business or engineering
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $142,000 and $263,900, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
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