AppleCare BPR Global Change Lead
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We are strengthening our team and are seeking an expert Change Lead to tackle a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Join us and make a difference!
The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.
Description
You will deliver change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans.
Execute and deliver Apple-developed methodology and templates acting as a reference point for queries and information
Earn respect and trust of AppleCare stakeholders, soliciting action in a fast-paced environment
Maintain and update change management framework and templates
Work independently while providing visibility and status reporting to project team, change management team and leadership
Preferred Qualifications
PROSCI (or equivalent industry leader in Change Management) certification
Masters or MBA and 6 years of experience
Minimum Qualifications
8+ years of experience with change management concepts (i.e., PROSCI), tools and implementations
Proven project management experience
Effective communication and interpersonal skills across project teams, management and internal partners
Strong negotiation, influence and facilitation skills
Ability to gain trust and solicit action from project partners
Flexible, resourceful, diligent and a self-starter
Fast learner, especially related to tool/platforms and process training
Ability to identify and implement improvement opportunities
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Ability to work with teams from multi-cultural backgrounds, countries, and time zones
Excellent organizational and documentation skills
Bachelor's degree or equivalent experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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