App Review Board Investigator

Apps are changing the world and enriching people's lives, driven by developers dedicated to creating extraordinary experiences that delight customers. Apple's Worldwide Developer Relations team (WWDR) provides the services, resources and guidance that empowers the world's most dynamic developer community to push the boundaries of innovation and bring the next big app ideas to Apple's platforms for customers worldwide. WWDR also offers programs to help developers connect with experts, learn about the latest Apple tools and technologies, and adopt best practices to supercharge app development.

Description

The App Review Board team is a critical part of the App Review process, serving as a dedicated resource for developers to appeal decisions, receive detailed feedback on their app's review, and suggest changes to the guidelines. We investigate appeals across all platforms and guidelines, collaborate closely with App Review, and partner with internal teams to address developer concerns effectively. Our mission is to deliver an exceptional developer experience by handling every appeal with expertise, integrity, and a commitment to meaningful outcomes.

This role demands a detail-oriented mindset, strong investigative skills, a comprehensive understanding of the App Review Guidelines, and the confidence to make sound decisions in a fast-moving environment.

Responsibilities:

Develop deep expertise in the App Review process and guidelines

Make well-reasoned decisions quickly in ambiguous, high-pressure situations

Deliver clear, constructive written feedback directly to third-party app developers

Work cross-functionality with partners within WWDR and Apple Legal on incoming appeals, guideline change suggestions, and sensitive matters involving regulatory compliance, fraud, and trust & safety

Collaborate with teammates to surface insights and drive meaningful improvements to business processes

Preferred Qualifications

Analytical mindset with the ability to break down complex problems

Proven ability to collaborate cross-functionally, present information effectively, and influence outcomes

Genuine curiosity and a commitment to continuous learning and improving developer experience

Ability to prioritize, stay focused, and manage a demanding workload in a dynamic environment

Positive, adaptable, and results-driven approach to work

Bachelor's degree or equivalent experience

Minimum Qualifications

2+ years of experience in App Review or a comparable field

Demonstrated ability to handle sensitive and confidential information with integrity and discretion

Exceptional written and verbal communication skills

Strong background in customer service and conflict resolution

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $36.52 and $63.36/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.