AI, Search & Knowledge - Software Development Engineer, Tech Ops

Apple is a place where individual imaginations converge, committed to the principles that drive outstanding work! Every product we develop, service we create, and Apple Store experience we deliver is the result of us amplifying each other's ideas. This is because we share a belief that we can create something extraordinary and share it with the world, positively impacting lives. The diversity of our people and their perspectives fuels the innovation that permeates everything we do. When we bring everyone together, we can achieve our best work. Here, you will not merely join a team; you will contribute something meaningful.

Description

This Software Development Engineer role will encompass the entire lifecycle of ML platform reliability engineering. The engineer will address user queries or tickets, triage and mitigate issues, converting diagnosis processes and solutions from ad hoc to systematic, reactive to proactive, and manual to automatic. They will visualize ML platform scalability and stability, assessing their impact on development velocity and resource utilization. Based on the actual impact, they will prioritize engineering efforts across teams, enhancing the system's key performance indicators.","responsibilities":"Ensure user queries or tickets to be responded in time

Evaluate current visibility for state and performance of the system

Define and monitor system key performance indices

Design and implement operational tools

As a technical leader, motivate and communicate cross-teams, drive the understanding of problems and the best practice of solutions

Preferred Qualifications

Knowledge of ML, including LLM, as well as experience in developing real, large scale ML jobs

Knowledge of analytics method and pipelines, able to utilize it for visualization of platform KPIs

Experience designing and implementing systems to support ML applications

Experience in large-scale service and job deployment, using an orchestration framework (Kubernetes) and cloud services for large-scale projects

Experience in observability of system behaviors, having made decision what should be visible according to actual needs to solve specific problem

Experience and knowledge on Quality Assurance, A/B testing for large-scale systems

Minimum Qualifications

Ability of analyzing problems in depth, determining root cause, articulate clearly and propose solutions

Solid understanding of system architecture and large-scale ML service and computational platform operations

Proficiency in coding with scripting and programming languages, including but not limited to - Bash, Python, Golang

Knowledge of ML training and production workflows, understanding dependencies among architectural building blocks

7+ years experience of software development for compute infra or its operational stack, commensurate with operating cutting-edge hybrid cloud platforms

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .