Agentic AI Product Manager
Apple's Worldwide Channel Strategy & Operations (WW CSO) develops and deploys global sales programs to deliver extraordinary customer experiences and drive channel sales - with deep expertise spanning digital, physical, and people enablement.
Within CSO, the Agentic AI Development team builds intelligent, agent-powered experiences for Channel Sales. This is a startup environment within Apple, and the products we build have direct, measurable business impact across multiple GEOs worldwide.
Description
We're looking for a product manager who embeds directly with business teams to build and ship agentic AI products that directly serve Apple's Channel Sales programs and global sales teams. You'll work side-by-side with business stakeholders to identify high-value problems, rapidly prototype and deploy to production agentic solutions to drive business impact.
As an Agentic AI Product Manager, you will own the full lifecycle of agent products - from discovery through deployment and ongoing quality iteration. You'll build intelligent workflows that automate program operations, surface insights from complex data, and enable WW Sales teams across multiple GEOs to work faster and smarter. Your agents will have direct, measurable business impact on customer experience and sales effectiveness.
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This role is a blend of technical and product thinking. You will understand business needs deeply, identify where AI creates leverage, write code, and ship solutions that will drive real business impact.
Responsibilities:
Build and maintain production agentic AI products serving CSO program teams and GEO sales teams
Work directly with program owners and business stakeholders to identify highest-value use cases for agents
Design, implement, and iterate on agentic workflows including multi-agent orchestration, tool use, and structured reasoning
Deploy and customize agents for GEO teams across multiple languages and regional contexts
Collaborate with the Agent Platform Architects on marketplace deployment, tool adoption, and infrastructure architecture
Translate ambiguous business problems into well-scoped agent products with clear success metrics
Iterate rapidly based on field feedback - measure adoption, output quality, and time-to-insight
Own agent quality - build evaluation frameworks, monitor production accuracy, and drive prompt iteration cycles based on eval results
Build agents end-to-end and co-develop with business teams - enable them to customize, maintain, and operate agents after initial deployment
Preferred Qualifications
Experience building multi-agent systems or complex LLM orchestration pipelines
Familiarity with evaluation frameworks for LLM outputs (accuracy, hallucination detection, quality scoring)
Full-stack technical skills - ability to build end-to-end from data pipelines through user-facing interfaces
Experience with multilingual or global-scale deployments
Background in retail, commerce, training/enablement, or enterprise operations domains
Experience with MCP (Model Context Protocol) or similar tool-use frameworks
Comfort with ambiguity and startup-like environments within large organizations
Experience embedded with business teams to build solutions (solutions engineering, field engineering, or similar)
Track record of considering how new tools affect existing workflows end-to-end - who feeds data in, who depends on the output, and what breaks when something changes
Minimum Qualifications
8+ years of technical or product experience shipping production products or features
Hands-on experience building LLM-powered applications (prompt engineering, RAG, tool use, agent orchestration)
Experience working directly with non-technical stakeholders to define requirements and iterate on solutions
Strong communication skills - ability to translate between business needs and technical implementation
Track record of shipping products that people actually use, with measurable impact
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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