Customer Care Specialist I - V+
7 days ago• Flexible / Remote
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
The Customer Care Specialist I will create unforgettable client experiences by providing expert-level support to our customers. This is a specialized role that leverages knowledge of a specific product to produce quality interactions, increase retention, and build vital customer relationships. This requires a keen ability to navigate both routine and complex issues that arise throughout our customers’ lifecycle enrolled in Lisa Services. We transform these challenges into distilled, presentable solutions and action plans, driving value, saving our customers’ time and money!
Your Impact
- Work with a team of highly knowledgeable product experts to collaborate and resolve a variety of inbound client inquiries.
- Provide specialized care to our client base while maintaining and exceeding pre-determined OKRs.
- Develop precise action plans when clients feel services are lacking or underperforming. We maintain professionalism through every instance of client-facing communication (both written and verbal).
- Utilize multiple software platforms to retrieve and analyze data. This research is documented and presented to both internal and external parties for review and discussion.
Qualifications
- BA/BS degree or equivalent work experience.
- 1+ years of experience in a customer-facing role.
- Experience using Salesforce or other CRM platforms.
Must have
- A results-driven attitude paired with a flexible and adaptable approach, asking curious, open-ended questions to achieve resolution in the face of ambiguity and nuance.
- A willingness to go above and beyond for both our customers and colleagues, prepared to engage with a positive outlook.
- Experience in managing a busy caseload by leveraging time management and prioritization awareness.
- Extreme attention to detail that promotes consistency, trackability, and transparency.
- Persistent, professional, and friendly written and verbal communication.
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Compensation & Benefits
The hourly wage that we reasonably expect to pay for this role is $24.04 per hour
The actual hourly wage for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.
Please note that the hourly rate is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
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Client-provided location(s): Flexible / Remote
Job ID: oMUpxfwm
Employment Type: OTHER
Posted: 2025-08-23T18:33:13
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion