Technical Account Manager- Energy/Industrial Equipment

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a relationship-driven technical professional who thrives on solving complex challenges and building lasting partnerships. Your background in engineering and deep understanding of simulation software enable you to connect with customers at every level, from technical teams to C-suite executives. You excel at listening to client needs, translating business goals into actionable technical strategies, and delivering exceptional customer experiences. With your strong project management skills, you manage multiple priorities seamlessly, always maintaining a sense of urgency and professionalism. You are an effective communicator, fluent in English, and possess the ability to break down complex concepts for diverse audiences. Collaboration is at your core; you naturally foster teamwork across global, distributed groups, ensuring everyone is aligned and moving toward shared objectives. Proactive and results-oriented, you anticipate challenges and address them before they escalate, always with the customer's best interests in mind. Your business acumen, logical problem-solving skills, and drive to succeed set you apart. With a passion for continuous learning, you stay current on emerging technologies and industry trends, ensuring you bring innovative solutions to your clients. You are ready to travel as needed, representing Synopsys with integrity and enthusiasm wherever your expertise is needed.

What You'll Be Doing:

• Establish and nurture long-term, sustainable relationships with assigned accounts, acting as the single point of contact for all technical engagements.
• Collaborate closely with the Enterprise Account Manager to identify and prioritize strategic technical activities that drive account growth and expand Synopsys' footprint.
• Map customer requirements to Synopsys solutions, leveraging expertise across industry verticals and product lines.
• Coordinate technical resources worldwide-including presales, support, consulting, and training-to execute account growth strategies and deliver on customer expectations.
• Monitor technical support activities, ensuring follow-up and coaching for staff and maintaining high-quality standards.
• Facilitate strong connections between customer teams and Synopsys development for effective resolution of defects and enhancement requests.
• Support account-based marketing strategies to drive technology adoption and deployment initiatives.
• Lead opportunity qualification and drive technical campaigns for complex customer engagements.
• Advise on market sizing initiatives and contribute to product enhancement and competitive positioning.
• Champion technology deployment and adoption, including partner solutions, to maximize customer value.

• Strengthen customer relationships by delivering tailored technical solutions that align with their business objectives.
• Drive the expansion of Synopsys products and services within strategic accounts, contributing to overall revenue growth.
• Ensure customer satisfaction through proactive problem-solving and responsive support, enhancing Synopsys' reputation as a trusted partner.
• Promote cross-functional collaboration, bridging customer needs with product development and marketing teams.
• Identify and capitalize on new opportunities, helping customers adopt innovative technologies and stay ahead of the curve.
• Champion best practices in account management, setting the standard for technical excellence and customer engagement.
• Influence product enhancements by providing direct feedback from customer experiences and market trends.
• Accelerate technology proliferation and adoption, enabling customers to achieve transformative business outcomes.

• Bachelor's, Master's, or PhD in Mechanical, Aerospace, Electrical Engineering, or related field (BS+8, MS+6, PhD+3 years of experience required).
• Demonstrated expertise with engineering software, preferably Ansys/Synopsys or similar CAE, CAD, EDA, PLM platforms.
• Deep understanding of Synopsys products, technology, and their application across various customer segments.
• Proven ability to communicate complex technical activities across multiple physics and product lines.
• Logical problem-solving skills, strong organizational abilities, and a sense of urgency in all tasks.
• Experience in customer-facing roles such as application engineering, support, or consulting (preferred: 4+ years).
• Ability to interact effectively with senior business managers and C-level executives.
• Willingness to travel domestically up to 25-50% as required.

• Exceptional communicator, able to build trust and rapport with customers and internal teams.
• Collaborative team player who thrives in cross-functional, global environments.
• Detail-oriented, organized, and able to manage multiple priorities simultaneously.
• Proactive, resourceful, and solutions-focused, always anticipating client needs.
• Business-savvy and driven to deliver results that exceed expectations.
• Adaptable and resilient, comfortable navigating ambiguity and change.