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American Family Insurance

Senior Scrum Master (Hybrid)

1 week ago• Madison, WI

This position is responsible for enabling one or more cross-functional teams with Infrastructure and Operations to deliver high-quality outcomes predictably and at a sustainable pace. Facilitates Scrum ceremonies, coaches team members, Product Owners, and stakeholders in Agile principles and practices, and drives continuous improvement through transparency, metrics, and removal of impediments. Partners with leadership to support PI Planning and execution, manage dependencies and risks, and improve flow from intake through delivery to maximize value for customers and the business.

This position is not eligible for visa sponsorship now or in the future, including OPT and STEM OPT.

Position Compensation Range:
$99,000.00 - $167,000.00

Pay Rate Type:
Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

  • Facilitates agile scrum ceremonies including but not limited to, Daily Scrum, Sprint Planning, Team Retrospective, Sprint Review and Backlog Refinement.

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  • Prepares team for PI Planning, assisting with team breakout sessions promoting alignment with broader Agile Release Train (ART) goals.
  • Coaches team to higher level of maturity with predictable delivery at a sustainable pace.
  • Facilitates team collaboration, decision making and conflict resolution.
  • Serves as a servant leader, enabling teams to be self-organized, cross-functional, and effective in an Agile environment.
  • Helps the team remove impediments and bottlenecks that interrupt the flow of services.
  • Partners with Product Owners and Leaders on roadmap, providing techniques to effectively build and manage product backlog and to develop a release strategy that maximizes the value being delivered.
  • Tracks and report on team metrics (e.g., velocity, sprint burndown, predictability) to drive continuous improvement and transparency.
  • Fosters a culture of continuous improvement by encouraging experimentation and learning from outcomes.
  • Serves the organization by increasing awareness and adoption of agile principles and values.
  • Helps teams and leaders adopt agile behaviors and challenge anti-patterns.
  • Ensures Jira accurately reflects the work and coach team on effective backlog refinement practices.

    • Specialized Knowledge & Skills Requirements
    • Must have experience with collaboration tools, such as Jira and Confluence.
    • Demonstrated experience providing customer-driven solutions, support, or service.
    • Solid knowledge and understanding of IT product delivery, including experience in a Scrum Master role or related experience.
    • Solid knowledge and understanding of Agile frameworks such as SAFe, Scrum and Kanban, principles and values.
    • Solid knowledge and understanding of technology practices related to software development lifecycle and Infrastructure.
    • Solid understanding of Scrum Master responsibilities within SAFe (team-level) and how to partner with RTE andPO.
    • Strong interpersonal and servant leadership skills.
    • Strong written and verbal communication skills.
    • Strong facilitation and organizational skills.
    • Demonstrated ability to remove impediments, resolve conflict, and motivate team members.

    Additional Information
    • Offer to selected candidate will be made contingent on the results of applicable background checks
    • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
    • Sponsorship will not be considered for this position unless specified in the posting

    In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI.
    Candidates must reside within a 50-mile radius of the Madison, HQ office location. If Candidates re outside the Hybrid location, Candidates will be required to relocate.

    Internal Candidates are welcome to apply, however be sure to check what SLT or Job Family your current role is in. Internal Candidates that do meet this requirement may be subject to relocation to Madison, Wi.

    We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

    We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

    #LI-BC2

    Client-provided location(s): Madison, WI
    Job ID: American_Family_Insurance-R38608
    Employment Type: FULL_TIME
    Posted: 2026-04-20T23:35:16

    Perks and Benefits

    • Health and Wellness

      • Parental Benefits

        • Work Flexibility

          • Office Life and Perks

            • Vacation and Time Off

              • Financial and Retirement

                • Professional Development

                  • Diversity and Inclusion