Senior Product Owner

Leads the prioritization and delivery of service management solutions across cross-functional teams by creating and managing backlogs, aligning stakeholders, and driving agile execution to ensure business value, operational efficiency, and customer-focused outcomes

Position Compensation Range:
$99,000.00 - $167,000.00

Pay Rate Type:
Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

The Sr. Product Owner role has not been approved for H1 Sponsorhip now or in the future. This also includes Applicants that are currenlty on F1/OPT/STEM exstentions.

Primary Accountabilities

• Collaborates with the Product Manager, Process Owners, and other leadership to develop and prioritize the backlogs for multiple cross-functional teams
• Assures backlogs and deliverables align to service management initiatives, ensuring business readiness and success for all deliverables
• Promotes visibility of all work, including preparation of supporting artifacts to enable successful sprint and PI Planning
• Utilizes service management process owners and stakeholders to develop solutions that meet deliverables and target dates
• Assures alignment and direction of cross functional teams focus with management of prioritized backlogs, utilizing Epics and Stories
• Strives to empower subject matter experts (SMEs) on the team and promotes cross-functional skill development to enhance team capability and flexibility
• Regularly reports on progress toward deliverables and goals, providing transparency to leadership and stakeholders, and proactively addresses issues to ensure alignment with target dates and business objectives
• Partners with scrum masters and team members to increase operational efficiency

Specialized Knowledge and Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Experience as a Product Owner for a process cross functional team
• Demonstrated experience leading digital/technology products
• Extensive knowledge of agile methodologies (Scrum, Kanban, SAFe),
• Success at managing data and technology projects, utilizing industry standards and best practices
• Knowledge and understanding service management and ITIL processes and practices, including incident, problem, request, knowledge, service desk, and governance
• Experience working with ServiceNow for service management processes
• Proficient at using Jira and Confluence

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

In this Hybrid role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110
Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston) #LI-Hybrid

Internal Employees are welcome to apply. howevere if you are not in the same SLT or Job Family. You may be required to relocate to HQ Madison, Wi.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

#LI-BC2

Client-provided location(s): Boston, MA, Madison, WI

Job ID: American_Family_Insurance-R38923

Employment Type: FULL_TIME

Posted: 2026-06-12T23:39:32