AI Governance Senior Manager

This leader leads a team of AI Governance specialists to implement American Family's AI Governance strategy. You will be accountable for managing enterprise-wide AI Governance activities; partnering with stakeholders in Technology and the business to administer AI policies and standards; guiding the AI Governance team to mature the AI Governance program; and embedding trust, safety, human-centricity, and risk mitigation to ensure responsible use of AI across the enterprise.

You will report to the Data and AI Governance Director.

If located within 50 miles of one of our core locations (35 miles in Boston), you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110.

Position Compensation Range:
$113,000.00 - $194,000.00

Pay Rate Type:
Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Advance the AI Governance program by reviewing and maturing frameworks and processes to reflect changes in relevant laws/regulations and best practices
• You will manage and develop team of AI Governance specialists by setting goals to meet individual and enterprise objectives
• You will refine team operations to harden capabilities and improve efficiency
• Oversee training curriculum and socialize responsible AI across the enterprise to ensure our workforce remains up-to-date and proficient in responsible AI practices and requirements
• Design and scale technical and process controls to reduce exfiltration of enterprise data and ensure adherence to related enterprise policies
• Conduct and document AI assessments related to using AmFam's internal GenAI assistant, in-house AI development, third-party AI deployments, regulatory change management, external communications, and more
• Collaborate with Third Party Risk Management to develop and implement effective due diligence of third-party AI
• Organize and partner with the AI Governance Council (enterprise risk, legal, privacy, compliance, information security, etc.) to ensure AI Governance program remains compliant and reflects diverse perspectives
• Produce metrics and report on team progress, program maturation, and effectiveness of AI Governance practices

Specialized Knowledge & Skills Requirements

• Deep expertise and current understanding of the evolving discipline of AI Governance including best practices, trends, and regulatory landscape (insurance industry-specific knowledge a plus)
• Experience in building, managing, and leading high-performing teams to address complex problems
• Experience working with cross-functional stakeholders to balance organizational priorities related to data privacy, cyber security, innovation, and customer experience
• Ability to communicate clearly and concisely both in writing and orally to inform and influence direct reports, peers, and leaders
• Collaborate and negotiate with colleagues spanning a wide variety of business areas
• Knowledge of techniques, methodologies, and technologies used throughout the AI lifecycle
• Demonstrated experience providing customer-driven solutions, support, or service
• Results oriented with the ability to clearly articulate and deliver business value
• Solid knowledge and understanding of insurance concepts
• 5+ years of AI Governance and management experience plus a bachelor's degree or above

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks
  
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
  
• Sponsorship will not be considered for this position unless specified in the posting
  

In this Hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; or Boston, MA 02110.

#LI-Hybrid

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

#LI-AW1

Client-provided location(s): Boston, MA, Madison, WI

Job ID: American_Family_Insurance-R38142

Employment Type: FULL_TIME

Posted: 2026-01-23T23:36:14