Territory Business Leader

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Role: Territory Business Leader- Hybrid

Job Description

The Territory Business Leader (TBL)s is responsible for organizing, directing and integrating distribution strategies, sales enablement priorities and change initiatives, with a primary focus on supporting Inside Sales performance and execution while maintaining strong alignment across adjacent channels, including Digital/Web.

This leader will work in close partnership with Inside Sales leadership, Strategy and Enablement areas across Allstate Canada to translate strategic priorities into actionable plans that drive profitable growth, operational excellence and a consistent customer experience.

This individual brings strong expertise in sales, operations and cross-channel coordination, and will partner with the Inside Sales Leadership and functional leaders to identify opportunities, remove execution barriers and improve results. The Territory Business Leader will report to the ACG, Director, Strategy and Inside Sales.

Key Responsibilities

• Serve as a key integration point across Inside Sales and adjacent distribution channels, with a primary focus on supporting Inside Sales strategy, execution and business performance while ensuring alignment with Digital/Web priorities.

• Partner closely with Inside Sales leadership to identify growth opportunities, address performance gaps, and support delivery of sales, productivity, conversion and customer experience objectives.

• Lead and coordinate initiatives that improve change readiness, frontline adoption and execution discipline across Inside Sales, while gathering feedback pre- and post-launch and monitoring success metrics after deployment.

• Support cross-channel planning and collaboration between Inside Sales and Digital/Web teams to improve lead flow, customer handoffs, sales containment and overall channel effectiveness.

• Coordinate validation exercises on sales compensation models, ensuring partnership with sales compensation to support business performance and expense management.

• Support Inside Sales leaders in preparation for business reviews, leadership meetings and performance discussions.

• Identify and synthesize key trends affecting top-line growth, conversion, productivity and operational performance, and recommend actions to improve results.

• Collaborate with Inside Sales Leaders and functional partners to identify operational efficiencies, strengthen execution of the operating model, and support implementation of cross-channel improvements.

• Manage key communication and governance events, including agenda development, presenter preparation, materials creation, facilitation and follow-up actions, ensuring alignment to short- and long-term strategy.

• Analyze quantitative, qualitative and trend data to generate actionable insights and recommendations that support Inside Sales decision-making and broader distribution objectives.

• This job has supervisory duties.

• 4 year Bachelors Degree (Preferred)

• 10 or more years of experience (Preferred)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

• Property and Casualty Insurance License (Preferred)

• Ability to influence and collaborate effectively across Inside Sales, Digital/Web, Operations, Product, Finance, Marketing and other business units to drive results.

• Highly advanced knowledge of sales operating models, customer acquisition and conversion levers, and the operational dynamics of Inside Sales and adjacent channels.

• Advanced ability to leverage data, tools and technology to support sales performance, operational improvement and cross-channel alignment.

• Highly advanced conflict management and problem resolution skills in navigating cross-functional relationships and competing priorities.

• Highly advanced problem-solving skills with the ability to translate data and business context into practical recommendations and action plans.

• Ability to introduce and lead change effectively in a fast-paced sales and operations environment.

• Ability to properly prioritize different tasks, requests and issues as they arise, with a strong focus on execution and business impact.

• Must have a proven track record for driving results through strong partnerships with Sales, Operations, Product Operations, Finance, Marketing and Digital teams.